Accessibility and Accommodations Compliance Officer – Waltham, MA

UnitedHealth Group
September 15, 2021
Atlanta, GA
Job Type


UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Accessibility and Accommodations Compliance Officer will be responsible for developing and implementing a work plan to evaluate and confirm adequate access to covered services and network providers for all enrollees as described in RFR Section 5.6. This position is also responsible for monitoring the processes described in Section 5.6.C and will use data produced pursuant to Section 5.6.C.10 to evaluate and improve the processes, policies and procedures as needed.

The Accessibility and Accommodations Compliance Officer has accountability for monitoring changes to laws and regulations to confirm compliance with the MassHealth and CMS contract as well as state and federal laws, regulations, and mandates. The role establishes and implements standard policies, procedures, processes, and best practices to promote compliance with applicable laws and contractual obligations. The individual is responsible for and has authority to take all reasonable and necessary measures to implement the accessibility and accommodations compliance program.

The Accessibility and Accommodations Compliance Officer reports to the Executive Director. The Accessibility and Accommodations Compliance Officer will collaborate with our legal counsel to conduct state-specific legal research and monitor changes to requirements to mitigate risks and achieve compliance. The Accessibility and Accommodations Compliance Officer will also work closely with health plan provider relations and UHN staff. 

If you are located in Waltham, MA, you will have the flexibility to telecommute* as you take on some tough challenges. This position is located within a commutable distance of our Waltham, MA office. You will work in the office and telecommute as needed. Travel for this position will be up to 25% of the time within Massachusetts.

Primary Responsibilities:

  • Establish, implement, and drive adherence to accessibility and accommodations compliance program as required by 3 -way contract with State of Massachusetts and CMS
  • Develop and facilitate trainings for health plan staff and providers related to ADA compliance
  • Drive and facilitate compliance with applicable laws, regulations, mandates, and the contract
  • Demonstrate knowledge of business and industry processes, policies, and procedures
  • Coordinate with providers and provider relations to ensure network is compliant with ADA standards
  • Develop policies and procedures as needed
  • Document, communicate, and report ADA compliance status and issues
  • Coordinate and support implementation of ADA compliance training and educational programs with the appropriate business areas
  • Develop annual work plan to address providers that are not compliant with ADA standards. Coordinate development and implementation of appropriate corrective action where necessary
  • Work with operational leaders to verify understanding and communication of plan-level regulatory contract requirements
  • Validate standards and processes are in place to ensure our vendor engagements meet regulatory and business requirements for effective pre-contracting evaluation and service level requirements, ongoing monitoring, and contract termination activities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree
  • 5+ years of experience working in health care 
  • Experience working with federal and state laws and regulations related to accessibility and accommodations compliance for enrollees
  • Experience working with the provider community, and ability to assess provider accommodations for enrollees
  • Intermediate or higher level of proficiency with Excel

Preferred Qualifications:

  • ADA Coordinator Training Certification 
  • Ability to collaborate with multiple business areas, including, but not limited to, provider relations, clinical, quality and compliance
  • Ability to communicate effectively with enrollees and providers and address needs
  • Ability to identify gaps, remediate those gaps and monitor going forward

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job keywords: Accessibility and Accommodations Compliance Officer, Accessibility, Accommodations, Compliance, Provider Accommodations, ADA, Masshealth, Training, Health Care, State Laws, Federal Laws, Waltham, MA, Massachusetts

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