Administrative Services Senior Manager – Executive Service Center

Published
September 23, 2022
Location
San Antonio, TX
Category
Job Type

Description

Position Summary

The Executive Service Center (ESC) provides virtual administrative services to Partners, Principals, and Managing Directors (PPMDs) across all US offices in a centralized service delivery model based in Dallas, TX. This ESC Senior Manager (Senior Manager) is part of the leadership team responsible for the oversight and management of all aspects of the ESC team, providing daily in-person guidance, expertise, coaching and counseling for ESC managers and staff, and community building across a diverse and growing team. The Senior Manager is a key business advisor to internal clients and stakeholders, and collaborates with ESC, Administrative and Business Services leaders to develop strategy for continuous improvement, drive efficiency and consistency across the ESC organization, and ensure outstanding service delivery and client experience.

Job Responsibilities:

Manage Daily Operations

* Oversee all daily aspects of the ESC team to ensure effective and efficient service delivery.
* Collaborate with ESC leadership team to develop and implement improvements to processes, programs, and tools in support of Administrative and Business Services strategy. Lead and manage change positively and effectively.
* Provide leadership and guidance; define and implement strategies for operational improvements. Lead innovation and development of key initiatives to support overall objectives.
* Regularly and proactively meet with staff to build a cohesive team by educating, sharing information, and providing updates. Understand issues, assess workload, and provide ongoing performance feedback.
* Define clear business objectives and guide the work of others, using strong problem-solving skills to address complex service challenges.
* Collaborate with other service lines within Business Services and across multiple offices to support efficient and well-coordinated service delivery.
* Monitor team members' compliance with policies and procedures (daily time reporting, overtime, etc.)

Manage Client Relationships

* Build and maintain effective internal virtual client relationships across multiple offices.
* Serve as an ambassador for the ESC and Administrative Services organization, educating clients and stakeholders on service offerings and capabilities.
* Create a service-oriented culture focused on accountability and understanding the needs of our clients. Regularly review and assess client feedback and continuously improve service.
* Meet with clients and peers to build strong relationships, understand business needs, improve service delivery, resolve issues, and provide solutions.
* Proactively communicate issues, challenges, and solutions.

Financial Planning and Analysis

Manage budget and productivity effectively through regular analysis and interpretation of key metrics, including headcount, utilization, overtime, and revenue reports.

Performance Management

* Drive performance management process for the team, cultivating trust and strong performance through check-ins, regular performance discussions, and coaching. Collaborate with ESC Leaders and Talent to address and resolve performance issues. Document issues appropriately.

People Development

* Serve as a role model and primary counselor for team members.
* Recruit and develop high performing talent. Interview, make hiring recommendations and coordinate onboarding and training of new hires and transfers.
* Understand and assess team members' skills to recommend appropriate training and professional development. Counsel and motivate team members to capitalize on their strengths and improve in development areas.
* Create an environment that builds accountability for and commitment to meeting objectives. Build trust, confidence, and credibility with team members. Exercise discretion when dealing with privileged, personal, or confidential topics.

Qualifications:

* Ability to define and communicate clear business objectives and desired outcomes
* Excellent written and verbal communication skills; attention to detail; strong problem-solver with the ability to develop creative and innovative solutions to complex problems
* Builds strong working relationships with people of all levels
* Ability to analyze/interpret difficult situations and provide recommendations for resolution
* Advanced MS Office knowledge, confidence with technology and workflow tools/processes
* Excellent program/project management skills
* Bachelor's degree preferred or 8+ years of related experience leading teams in a large corporate environment
* Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

For individuals assigned and/or hired to work in Colorado or Nevada, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and the State of Nevada and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $104575 to $174295.

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.

Requisition code: 117704

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