Bilingual Lead Case Manager

July 29, 2022
San Antonio, TX
Job Type


Job Type



Mission: Seton Home works to break the cycle of abuse and poverty by providing a caring home, education, and support services necessary to transform the lives of pregnant and parenting teen mothers and their children.


The Lead Case Manager will oversee and coordinate all case management services to ensure client needs are met. Will serve as child advocate within a culturally competent perspective. Essential abilities include an ability to work rapidly in a changing environment. Responsible for maintaining a caseload where the work requires.

Position Responsibilities:

  • *Ensuring case management services are completed and documented within required timeframes and in accordance with agency policy, DFPS Minimum Standards and ORR Policy;
  • *Actively participating in case staffing and stakeholder meetings and following up with recommendations;
  • *Represent Seton Home at weekly staffing's with regards to case recommendations and reunification planning;
  • *Provide supervision and support to case manager in an effort to meet or exceed program outcomes;
  • Oversight of case management services to ensure they are provided in a manner that promotes best practices and facilitates the optimum delivery of quality trauma informed care to UAC;
  • *Coordinate all referrals, service planning, and client documentation for assigned caseload;
  • Serve as the liaison with stakeholders including legal providers and Immigration court;
  • Participate in weekly supervision with Program Director;
  • Train new Case Managers;
  • Participate in workshops, seminars, education programs and other activities that promote professional growth and development;
  • Driving and travel required;
  • Focus on safe and efficient family reunification;
  • Screen for human trafficking concerns;
  • Maintain regular contact with clients and, when possible, the client's family;
  • Prepare, compile, and submit accurate case files;
  • Continually assess ongoing changes in behavior, circumstances, or conditions that may affect child safety;
  • In consultation with the Program Director, make decisions affecting the safety and permanency of the child;
  • Demonstrating client progress toward risk reduction, achievement of treatment goals and positive case outcomes;
  • Maintain accurate records, files, forms, statistics and additional relevant information in accord with agency policy, licensing, and/or funding requirements;
  • Complete and review intake assessments. Ensure all services provided to each resident are properly documented in each resident's case file. Participate in weekly meetings with residents and steak holder meeting;
  • Complete performance reviews on Case Managers. Responsible for coordinate case management services;
  • Assume ON CALL duties after regular business hours, including nights and weekends and holidays;
  • Complete Measurements and Outcomes on Kaleidacare;
  • Assist with auditing case files/ORR Portal;
  • Assist with ratio as necessary;
  • Maintain a caseload (as needed), complete with ongoing individual service plans;

• Must be sensitive to the service population's cultural and socioeconomic characteristics.

  • Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.
  • Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
  • Adherence to the Code of Conduct and the Faith and Moral is mandatory.
  • Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.

• As a Seton Home employee, attendance and successful completion of a 10-day New Employee Orientation is mandated for the position. The inability to meet this requirement will conclude employment with the Agency.

  • Other duties as assigned by Director, Senior Director or Vice President.
  • Supervisory Responsibilities- The Lead Case Manager is responsible for the direct supervision of Seton Home's Case Managers and Case Manager Aide. The Lead Case Manager ensures that services are provided in accordance with the agency's policies and procedures, TDFPS Minimum Standards, Office of Refugee Resettlement- Division of Unaccompanied Children's Services National Care Standards, and other stakeholders. The Lead Case Manager has the authority to offer suggestions and recommendations as to the hiring, firing, advancement, promotion or any other change of status of other employees in consultation with the Program Director. The Lead Case Manager is supervised by Emergency Shelter Program Director.





-Ability to effectively share information and ideas of various degree of difficulty and sensitivity through different means of -communication and to diverse audiences. (Verbal and/or written)

-Critical Thinking

-Ability to actively and skillfully process and generate information and belief using a set of core skills - analysis, evaluation, inference, deductive reasoning, and inductive reasoning.


-Ability to enhance others' commitment to their work and energize others via one-on-one and / or group presentations.

-Integrity / Honesty

-Ability to conduct self in ways that are in concert with the organization's standard of conduct when advocating for and influencing others, and executing responsibilities.


-Ability to exhibit behavior and skills that contribute to superior performance by motivating others to become engaged and take action.

Minimum Qualifications:

  • Education
    • Master's degree in the behavioral sciences, human services or social services fields;
    • or Bachelor's degree and at least 3 years progressive employment experience that demonstrates supervisory and case management experience;
  • Experience
    • Master's degree in the behavioral sciences, human services or social services fields;
    • or Bachelor's degree and at least 3 years progressive employment experience that demonstrates supervisory and case management experience;
    • Minimum of Supervisory Experience
  • License and Credentials
    • Reliable transportation;
    • Valid driver license;
    • Valid vehicle insurance;
  • Submit to a state and federal background check, Child abuse and neglect registry check, and Tuberculosis screening;
  • Be physically, mentally, and emotionally capable of performing assigned tasks and have the skills necessary to perform essential duties and responsibilities

Minimum Knowledge and Skills:

• Extensive working knowledge of TDFPS Minimum Standards, and Office of Refugee Resettlement- Division of Unaccompanied Children's Services National Care Standards;

Experience with computer software and MS Office (i.e. MS Word, Excel, Outlook, and OneDrive);

• A solid grasp of managing multi-disciplinary teams and progressive management;

• Must be detail oriented, organized, self-motivated, work well independently and on a team;

• Must have good written and verbal skills;

• Must have good critical thinking and problem solving skills;

• *Bilingual: Fluent in English/Spanish with regards to reading, writing, speaking, and comprehension of the spoken language.


Travel Requirements:

Travel requirements for the position includes 10% local and 10% overnight.

Physical Requirements:

The position requires the following physical demands in the frequency noted.

C = Constantly (2/3 or more of the time) O = Occasionally (Up to 1/3 of the time)

C = Constantly (2/3 or more of the time) O = Occasionally (Up to 1/3 of the time)

F = Frequently (From 1/3 to 2/3 of the time) R = Rarely (less than on hour per week)

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