Bilingual Patient Coordinator

February 26, 2021
San Antonio, TX
Job Type



(Full-Time, Part Time & Bi-Lingual for Afternoon / Evenings + Weekends)

  • Do you live in San Antonio, Texas?
    • Are you looking to start a new career opportunity on 4/14/2021?
    • Are you able to attend Paid Training for a 2-week period from 4/19/2021-4/23/2021, 4/26/2021-4/30/2021, and 5/2/2021 EST.

If you answered 'Yes' to all of the above, please consider joining our Team.

Why Join AccessNurse?:

  • Join a growing company who is making a difference in healthcare world
  • Remote work from home with company provided equipment (save on gas, etc.)
  • Competitive Pay and Incentives
  • Benefits Eligibility for FT staff (medical/dental/vision/life) the first of the month following 30 days of employment
  • 401(k) plan program (Discretionary matching funds available) for all employees
  • Career Growth Opportunities
  • Employee LiveWell program for health and well-being / Employee Assistance Program
  • $200 Employee Referral Bonus with no cap

About Us & the Role

AccessNurse, a TeamHealth company, is looking for exceptional individuals to join our team in this Non-Clinical, Medical Support role.

All positions require some weekend commitment, but there is a bonus added to pay with weekend work! Current openings include afternoons, evenings, and weekends.

The Patient Coordinator (PC) title enables you to be the first point of contact with patients who are seeking medical assistance and support from their Doctor. The non-clinical PC builds that immediate trust, provides compassion, and empathy with customized scripting to document what is needed before a Nurse speaks with the patient.

AccessNurse has an enjoyable work environment with the resources you need for success. Come start your new career with us!

Job Qualifications:

  • High School Diploma or GED required. Associate's Degree preferred.
  • 1-2 years of healthcare experience desired.
  • 1+ years of customer service experience. This includes Call Center / Medical Office / Clinic, front desk or first point of contact in a customer service environment.
  • Excellent listening and comprehension skills to determine key information by patient
  • Ability to type a minimum of 25 wpm
  • Ability to defuse conversations and escalate if necessary
  • Professional, courteous telephone voice
  • Dependable, reliable and trustworthy
  • Excellent organizational and computer skills
  • Ability to handle confidential information; HIPAA experience is a plus.
  • Detail Oriented - Accurately process and record information ensuring data integrity
  • Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
  • Flexibility with scheduling

TeamHealth participates in E-Verify.

Employment is contingent upon receipt of acceptable reference checks, background check and drug screen.

Physical and Environmental Demands

  • Job performed in a well-lit, modern office setting
  • Occasional lifting (20 pounds or less)
  • Visual and Auditory acuity
  • Manual and finger dexterity
  • Occasional stress
  • Occasional pushing, pulling, carrying, lifting, bending, and reaching
  • Frequent work on a PC/Computer
  • Prolonged telephone work and prolonged sitting

Work Station Requirements for Working from Home


  • A reliable internet connection is required for this position.
    • Please select a cable internet provider. Examples include Xfinity/Comcast, AT&T, Spectrum.
    • Satellite internet and cellular hotspots are not sufficient to adequately connect to our servers.
  • You must hardwire your internet from your modem or Ethernet jack to your work computer.
    • WiFi is not acceptable and disrupts the connection to our servers.
  • The minimum bandwidth speeds must be fast enough for 23 megabits download and 10 megabits upload.
    • Please verify this information with your internet provider.
    • Please note these requirements do not include other demands on your internet (e.g. another household member working from home, streaming videos, streaming music, online gaming).
      • It is your responsibility to either limit activities like the ones mentioned above or work with your internet provider to increase your bandwidth so you can work without issues.


  • A reliable telephone line is required for this position, at the employee's expense.
  • Your phone line must be directly connected from your work station to your phone jack or modem (depending on your phone line setup).
  • Prior to the beginning of orientation, request and confirm with your phone carrier that the following services are disconnected. Please be aware that the disconnection of these services can take up to 24 hours.
    • Call waiting
    • Call forwarding
    • Voicemail

Work Station

  • Allow enough space to provide room for 2 (two) 27" computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone, which is company provided.
  • Arrange your work station where you can hardwire to your internet and phone line.
  • Your work station must be located in a room where there is a door with a lock.
    • Protects PHI
    • Prevents disruptions during work hours
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