Business Analyst Demand Manager – San Antonio, TX OR Telecommute (TX Only)

UnitedHealth Group
November 12, 2020
San Antonio, TX
Job Type


Do you have compassion and a passion to help others?  Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)


The IT Business Analyst - Demand Manager is responsible for managing the intake, discovery, resource capacity analysis and cross project impact analysis of business demand requests for all IT projects. As the planning service of the IT PMO, this position works closely with the Demand Business Analysts and IT Portfolio Managers to manage the workflow that leads to monthly executive review meetings. The Demand Intake Manager ensures business sponsors and IT leaders are aligned on the business purpose, work scope and IT estimate of each demand. Additionally, the Business Analyst - Demand Manager supports the capital management process through analysis, reporting and scheduling of demand review dates.

Ifyou are located in Texas, you will have the flexibility to telecommute* as youtake on some tough challenges.

Primary Responsibilities:

  • Captures business demand ideas and revisions in the annual capital planning cycles, including prioritization, estimation and scheduling for executive review
  • Manages the demand intake process for all IT demand, through the discovery, sizing, aligning and review phases of demand management
  • Performs resource capacity analysis during the demand process and creates resource plans based on business and IT prioritization alignment
  • Manages executive review meeting logistics; create agendas, ensure executive summary data accuracy, confirm co-endorsement by business and IT representatives, updates meeting invitations to stakeholders and creates communications to all stakeholders on executive decisions
  • Creates new projects in Service Now, ensures all relevant data is accurate, applies appropriate work breakdown structure templates, budgeting cost plan estimates and conducts a project handoff meeting with assigned project managers and other stakeholders
  • Provides capital impact analysis to IT Portfolio Managers during each review cycle as well as supporting analysis during 4 capital planning cycles
  • Performs other analysis and reporting duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree in Information Systems or related technical field required. (2 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor's degree)

  • Three years of combined experience as a project coordinator, PMO/project analyst, a project scheduler or project manager leading technical projects (including development, integration, execution, and delivery)

  • Two years of experience planning and allocating technology project resources

  • One year of experience with Healthcare EMR; Physician Practice Management delivery, Healthcare Claims, or healthcare software delivery

  • Oneyear experience with Quickbase

Preferred Qualifications:

  • Ability to facilitate working sessions with cross-functional teams (business, technical)

  • Ability to present to and manage communication with business/IT executive leadership

  • Basic understanding of at least one of the following key areas of the healthcare business including Payer, Claims, Clinical Care, and Health Care Economics

  • Experience with infrastructure delivery

  • Experience with platform management delivery

  • Experience with ServiceNow

  • Experience with Microsoft Project

  • Experience with Microsoft Visio

  • Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Access)

  • Working understanding of system development lifecycles such as waterfall and agile

  • Knowledge of infrastructure technology: virtual hosts/servers, database management systems, mass storage solutions or cloud solutions

  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

*AllTelecommuters will be required to adhere to UnitedHealth Group's TelecommuterPolicy. 

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment


Job Keywords: business analyst, IT, healthcare, Texas, TX

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