Call Center Customer Service Remote

The Hartford
Published
September 11, 2021
Location
San Antonio, TX
Category
Job Type

Description

CRS/Billing Spec I - OK10LN

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.

Role Summary: Answer inquiries from existing customers and clients and other affiliated partners regarding insurance questions or problems you will handle a variety of inbound telephone calls supporting AARP Personal lines auto insurance. No selling involved and you will receive ongoing training and support as you build your career at The Hartford.  ​

  • Start Date: October 25th, 2021
  • Training Hours: Monday - Friday 10:30pm - 7:00pm EST
  • Post Training Hours:   Monday - Friday 12:30pm - 9:00pm EST and Every Other Saturday 9:30am - 6:00pm EST
  • After training, when working every other Saturday, employees will receive Wednesday off during those weeks

This role could be a good fit if you:​

  • Enjoy helping customers over the phone​
  • Have the ability to learn insurance product and processes in a remote training environment​
  • Thrive in a fast-paced work environment​
  • Are able to commit to the training and work schedule​
  • Have a dedicated workspace free from distractions during work and training hours​

The Hartford could be good fit if you if you value organizations that:

  • Embrace differences by inspiring inclusion and investing in people​
  • Encourage people to share their experiences and ideas while building stronger relationships with one another through Employee Resource Groups including virtual chapters.​
  • Commit to mitigating climate change, conserving natural resources and taking steps to reduce carbon footprint each year.​
  • Positively impact the lives of 10 million people by year-end 2022 by encouraging our workforce to invest their time, talent, and generosity in the communities they live and work in.​
  • Place ethics & integrity above all else; doing the right thing every day​
  • Reward performance and develop leaders to engage, coach and support staff by utilizing well defined learning and development.

At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance with a quarterly incentive program. 

In accordance with Colorado EPEWA, the salary for this role in Colorado is $18.85hr.

How We Focus on Your Wellbeing:

  • This is a work from home position providing you with the opportunity to balance a fulfilling work and personal life​
  • Medical, Dental, Vision, Life and Disability Insurance. Effective day 1. ​
  • 19 days paid time off in your first full year and Paid holidays.​
  • Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements).​
  • Student Loan Paydown Program – eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month – with a lifetime maximum up to $10,000 – as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster.​
  • Paid volunteer opportunities​
  • Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: https://www.thehartford.com/careers/benefits  ​

You’ll benefit from this experience by:

  • Working in a high-performance culture – where people are inspired and enabled to be and do their best​
  • Embarking on a career with an organization committed to supporting the growth and development of our employees, our greatest asset​
  • Partaking in 8 weeks of paid training

You need to have:

  • Two years of relevant work experience in service related industry ​
  • Ability to work in a fast-paced environment while navigating multiple programs and effectively use on-line resources​
  • Excellent verbal, written and interpersonal communication skills​
  • Proven problem-solving skills​
  • For full-time, remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Mifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit:http://www.speedtest.net from your personal computer. ​

We also prefer but do not require:

  • Remote work experience 
  • Office experience​
  • Spanish-English bilingual a plus

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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