Case Management Deputy Team Lead

Endeavors,TM Inc.
May 29, 2021
San Antonio, TX
Job Type



The Case Management Deputy Team Lead will provide case management and supportive services to unaccompanied immigrant children released from federal custody. S/he will work in collaboration with on- and off-site staff to create and implement efficient, child-centric case management solutions that result in the safe and timely release of children to sponsors in the U. S. S/he will also work in conjunction with the Case Management Team Lead to ensure the entire case management team is in compliance with the latest governmental regulations.


  • Evaluate and improve the quality of the Case Management Team’s work, efficiency, child focus, compliance and effectiveness.
  • Train and update Team as necessary to perform better and meet new and evolving standards and regulations.
  • Facilitate cooperation and collaboration between remote and on-site Case Managers, as well as Case Aides, Intake and Badging specialists and ORR data entry specialists.
  • Support the Case Management Team Lead as s/he liaises with government and non-government partners.
  • Develop and maintain a cadence for reporting from Unit Leads, as well as assist Team Lead with reporting to Leadership.
  • Meet or exceed program productivity expectations on a regular and sustained basis.
  • Supervise CM Teams—both on-site and remote—as well as Case Aides and Data Management Team, including VisionLink Liaisons, Badgers, and ORR Data Entry Specialists.
  • Other duties as assigned
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