Case Management Deputy Team Lead

Endeavors,TM Inc.
Published
May 29, 2021
Location
San Antonio, TX
Category
Job Type

Description

JOB PURPOSE:

The Case Management Deputy Team Lead will provide case management and supportive services to unaccompanied immigrant children released from federal custody. S/he will work in collaboration with on- and off-site staff to create and implement efficient, child-centric case management solutions that result in the safe and timely release of children to sponsors in the U. S. S/he will also work in conjunction with the Case Management Team Lead to ensure the entire case management team is in compliance with the latest governmental regulations.

ESSENTIAL JOB RESPONSIBILITIES:

  • Evaluate and improve the quality of the Case Management Team’s work, efficiency, child focus, compliance and effectiveness.
  • Train and update Team as necessary to perform better and meet new and evolving standards and regulations.
  • Facilitate cooperation and collaboration between remote and on-site Case Managers, as well as Case Aides, Intake and Badging specialists and ORR data entry specialists.
  • Support the Case Management Team Lead as s/he liaises with government and non-government partners.
  • Develop and maintain a cadence for reporting from Unit Leads, as well as assist Team Lead with reporting to Leadership.
  • Meet or exceed program productivity expectations on a regular and sustained basis.
  • Supervise CM Teams—both on-site and remote—as well as Case Aides and Data Management Team, including VisionLink Liaisons, Badgers, and ORR Data Entry Specialists.
  • Other duties as assigned
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