Clinic Assistant PSR – Therapy Healthcare WellMed San Antonio TX

UnitedHealth Group
March 31, 2021
San Antonio, TX
Job Type


Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)  


The Patient Services Representative - Therapy (PSR-T) performs a wide variety of administrative and customer service duties associated with therapy services. This position is responsible for providing a great patient experience while performing assigned functions. The PSR-T works under the direction of the Clinic Administrator.


Primary Responsibilities:

  • Promptly greet and escort patients to the Therapy examination and/or exercise area in a warm and caring manner
  • Verify that therapy services have been authorized / approved by the payer when applicable
  • Track the number of approved visits and/or treatments and notify the Physical Therapist of the status
  • As instructed by the Physical Therapist or Physical Therapy Assistant, assist the patients with their assigned modalities and/or exercises to ensure comprehension, proper technique, and patient safety
  • Notify the Physical Therapist or Physical Therapy Assistant if the patient reports any discomfort, increased pain, light-headedness, weakness, or other unexpected symptom(s) while performing the exercises
  • Assist the PSC - Therapy with appointment scheduling as needed to meet patients’ needs, minimize wait times, and facilitate efficient use of resources
  • Assist with registration and/or check-out procedures as needed
  • Work cooperatively with the Therapy and Clinic teams to facilitate open communication, ensure prompt delivery of care, and promote excellent customer service to both internal and external customers
  • Answer phone calls promptly (by 2nd ring) in a courteous, professional manner
  • Communicate unexpected delays / wait times to patients in the therapy treatment and exercise areas
  • Maintain the lobby, treatment and exercise areas tidy and clean throughout the shift to promote a pleasant environment for both patients and staff
  • Decontaminate therapy equipment, examination tables, and other surfaces prior to and after each patient use
  • Maintain confidentiality of PHI, PII, etc. in accordance with HIPAA Standards
  • Support the Therapy Team with administrative and/or clerical tasks
  • File / retrieve patient records as applicable
  • Attend required training and staff meetings
  • Provide excellent customer service to both internal and external customers
  • Maintain the highest standards of professional conducts
  • Perform all other related duties as assigned
  • Comply with Bloodborne Pathogens and Hazard Communication standards

This is a clinic base position near Medical Ctr. Dr., 78229

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or GED
  • Excellent verbal communication and customer service skills
  • Ability to learn and demonstrate proficiency of learned therapy-related tasks at the completion of training
  • Ability to learn and become proficient with approved Practice Management System (PMS), Electronic Health Record (EHR) and other applications as needed to meet the needs of the business
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease
  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

  • Demonstrate excellent planning, organizational, conflict resolution and interpersonal skills
  • Knowledge of medical terminology
  • Bilingual in English and Spanish
  • Strong prioritization and time management skills

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi - specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: WellMed, Healthcare, Bilingual, Clinical, Assistant, Patient Care Technician, Patient Services Representative, PSR, Patient Care Technician, San Antonio, New Braunfels, Seguin, Gonzales, Shiner, Yoakum, Boerne, Floresville, Helotes, Texas, TX

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