Clinical Administrative Coordinator – Remote

UnitedHealth Group
Published
November 14, 2021
Location
Atlanta, GA
Category
Job Type

Description

$1000 Sign On Bonus for External Candidates

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Training will be conducted virtually from your home.

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader. 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact.

Positions in this function are responsible for providing administrative supports to multiple Clinical Team Advisors within a region. The purpose of this role is to perform administrative tasks, coordinate activities and processes to support HouseCalls field practitioners. The Clinical Administrative Coordinator reports to the Director (DCO).

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00am - 5:00pm (dependent of time zone of assigned Clinical Advisor).

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Coordinate activities and operations to secure efficiency and compliance to company policy
  • Prepare and submit regularly schedule reports as assigned, including reports requested within deadline
  • Organize travel and accommodations for leadership as needed/required
  • Providing administrative support to market/region
  • Maintain Contact and Distribution Lists
  • Host, coordinate and schedule Clinical meetings and trainings
  • Submit and reconcile Expense Reports
  • Place and expedite supply orders
  • Maintain Professional and Technical knowledge by attending educational workshops and Bi-Weekly Team meetings
  • Acts as a Market SME (Subject Matter Expert)
  • Proactively identify solutions to non-standard requests
  • Handle sensitive information in a confidential manner
  • Reply to emails, jabber, telephone and face to face inquires in a timely and professional manner
  • Maintain up to date market holiday and PTO records
  • Track expiration of clinical staff credentials and licenses and conduct file audits of all outstanding documents
  • Coordinate logistics of orientation of new clinical staff
  • Monitor daily symptom tracker survey and follow up with any missing surveys or reported symptoms
  • Obtain team metrics monthly and review with CTM
  • Format and send weekly agenda to the field
  • Responsible for the asset recovery process
  • Track incentives for field staff and provide to CTM
  • Monitor Learnsource completion and report delinquencies to the CTM
  • Meet the performance goals established for the position.

This is high volume, administrative support environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 2+ years administrative support experience
  • Experience with Microsoft Word (create, edit, save documents), Microsoft Excel (create, edit, save spreadsheets) and Microsoft Outlook (email and calendar management)

Telecommuting Requirements:

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

  • Experience working within the health care Industry
  • Knowledge of medical terminology
  • Experience working in a call center

Soft Skills:

  • Must possess organizational, analytical, critical thinking skills, an optimistic approach and have flexibility
  • Strong verbal and written communication skills
  • Solid time management skills and strong attention to detail
  • Must demonstrate Optum’s 5 Value Based Competencies (Integrity, Compassion, Relationships, Innovation and Performance)

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary,  UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

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