Customer Service Representative
BCforward is currently seeking highly motivated Insert Job for an opportunity in SAN ANTONIO TX 78249
- Position Title: Customer Service Representative
- Location: SAN ANTONIO TX 78249
- Expected Duration: 12 Months
PA call center agents must be bilingual/Spanish.
Customer Service Associate - CL12 - PA Agent JD
The Premium Assistance Call Center Agent communicates with clients and assists with general program questions.
- Responds to incoming calls from clients
- Reviews and evaluates client information such as paystubs and or other documentation to determine eligibility for monthly reimbursement
- Contacts PA members to request necessary information when a change was identified, or when a document received is not valid
- Observes professional standards of conduct, including attendance, professional behavior and dress code
- Develop and maintain professional business relationships through verbal and written communication with team members, employers, and HIPP clients.
- Multi-tasking ability to prioritize work and work under time constraints
- Experience in critical thinking, and problem solving
- Ability to work with multiple personnel under minimal supervision
Observes professional standards of conduct, including attendance, professional behavior, and dress code
Completes daily goals
Performs other duties as assigned
Primary Skill Customer Service
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code 114002 when responding to this ad.