Customer Service Representative

Published
January 8, 2021
Location
San Antonio, TX
Category
Job Type

Description

Description:

Assists Clients and Customers via telephone e-mail or chat with orders inquiries requests problem resolution and comments/feedback regarding products/services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products services or solutions. Works on assigned client programs. Performs duties in a courteous efficient and professional manner. Meets Company and client goals for levels of performance

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Requesting reprints/credits.

• Ensuring security and privacy of customer’s information.

• Providing education and support regarding products and services.

• Acts/offers appropriate products services and solutions to meet customer needs.

• Responsibilities for inbound or outbound call segment applies based on individual assignment. Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing training.

• Entering & processing orders.

• Processing cancel/change requests.

Top Skills:

Inbound Customer Service

Call Center

Data Entry while working with customers over the phone

Additional Skills & Qualifications:

Must Have(s):

Inbound Customer Service

Call Center

Data Entry while working with customers over the phone

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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