Ref ID: 04730-0012062665
Classification: Customer Service Representative
Compensation: $14.25 to $15.00 hourly
Job purpose M-F 9am-6pm
The Customer Service Representative will assist the Branch Manager with overall operations of the branch office, in particular, customer relations, accounts building and compliance. The CSR will perform in accordance with RMC’Microsoft Mission, Vision and Shared Values.
Duties and responsibilities
• Develop and improve customer relations and provide exceptional service to all customers. • Grow account volume through good judgment and effective customer solicitations at counter and by telephone. • Comply with all company policies and all State and Federal lending regulations; title recording and maintain report. • Minimize delinquent debt through appropriate telephone collection activities. • Post all payments and fees to customer accounts in compliance with Company Policy. • Data entry of loan application and documents. • Take and process credit loan applications. Sign checks for loans, branch expenses and money remittances. Close loans as directed by the Manager.