Customer Service Representative

UnitedHealth Group
December 30, 2021
Dallas, TX
Job Type


UnitedHealth Group is hiring entry-level Customer Service Representatives- nearly 30,000 by the end of the year. UHG is also hiring for other customer service related positions along with a variety of other roles across clinical, healthcare delivery, and medical operations.

Your career in healthcare begins here as a Customer Service Representative. Start doing your life’s best work and receive:

  • Competitive base salary + performance based bonus
  • UHG paid training
  • Medical/dental/vision insurance + voluntary insurance benefits
  • Financial Fitness: 401K Employer Match + Employee Stock Purchase Plan
  • Paid Time Off + Paid Holidays
  • Talent Development Resources, including up to $5,200 in tuition reimbursement
  • Growth within the company- endless opportunities
  • Wellness Program- Health and Mental
  • And so much more. This is just the start of doing your life’s best work. Check out our career site to learn more about our benefits

Customer Service Representative Responsibilities:

  • Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
  • Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
  • Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • Assist customers in navigating and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
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