Customer Service Representative

Rose International
January 12, 2022
New Braunfels, TX
Job Type


Position Title: Customer Service Representative

Position Number: 395734

Location: New Braunfels, TX 78130

Position Type: Temporary

Required Skill Set:

Billing, Customer Service, Sales

Position Description:

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Job Title : Customer Service Representative
Full time(Direct hire)
Locations: 1650 Independence Drive, New Braunfels, Texas (Temp Work from Home with a return to the Galaxis tentative for February 2022)

Bonus : There is a $500 retention bonus paid to the candidate if hired ($250 after day 60 and $250 after day 90)

This campaign provides support via calls, emails and chats to our client''s customers who have account issues and/or questions. Our agents are able to escalate issues by submitting tickets for resolution to the client. The client offers a mobile app and website that offers people the ability to invest in stocks, ETFs, and options through the client and crypto trading through the client as well.

Key 3-5 Responsibilities/Duties

• Respond to Calls emails and chats, to resolve customer complaints and escalate priority issues
• Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation
with callers
• Provide support through known basic troubleshooting techniques
• Be aware of customer confidentiality
• Mostly Email support but option to open to chat and phone support
• Document all information on customer interaction according to standard operating procedures
• Ensure that all calls are handled professionally based on the Quality Guidelines set by the Client
Key 3-5 Qualifications/Key Competencies
• Experience handling high volume transactions
• Someone who has finance or professional stock experience
• High-level understanding of customer confidentiality standards
• Problem Solve
• Experience in Customer Service, Sales, Billing, Collections and Technical Support
• Good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction

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