Director Leads Mortgage Loan Officers

PenFed Credit Union
December 31, 2021
San Antonio, TX
Job Type


Join one of the nation's fastest-growing mortgage teams. At Penfed, our people are our greatest advantage. As we grow rapidly, we want to hire the industry’s leading talent. If you are up for the challenge, you belong here.


PenFed is hiring a Director Leads Mortgage Loan Officer in San Antonio, TX. The primary purpose of this position is to develop and lead a team of Leads Sales Managers and Mortgage Loan Officers as trusted advisors to our membership and to help select the right mortgage or home equity loan product to meet their needs. This position will oversee the performance of the Leads Sales Managers and Loan Officers in support of the following areas: pre-approval to application, call to application, application to fund, application to intent percent and timeliness, application quality, along with both member and realtor satisfaction. 


**This position is remote within 100 miles of the job location**


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Lead, coach and a mentor Manager and Loan Officer ensuring they are a trusted advisor to our membership and ensure they have the knowledge, skills, and confidence to provide sound mortgage advice to our members. 
  • Develop and maintain the strategic vision and plans for the Leads Sales channel, partnering with other Directors reporting into the (TBD).  
  • Analyze emerging risks and opportunities that may affect officers and present strategies to the Mortgage leadership team.
  • Develop and execute both a communication, training and production plan across the channel and engage with key internal and external partners (IT, Compliance, Legal and vendor) to ensure production plans are met. 
  • Thorough understanding of mortgage products, process, pricing, and guidelines to serve as the expert for the Manager and loan officer. 
  • Ensure Managers have consistent follow-up routines and accountability to ensure both member and realtor contact strategy is adhered to – sales pipeline management and effectiveness.
  • Work collaboratively with fulfillment partners, to ensure all conditions and documentation is collected in a timely manner to ensure we are meeting the members desired closing dates.
  • Responsible for partnering with sales managers on reporting for key metrics to include daily contacts, preapproval conversion, application to intent, application to fund, quality and member experience. 
  • Ensure the Managers are engaged and leveraging our partnership with PenFed Realty.


Equivalent combination of education and experience is considered.

  • Bachelor’s Degree in a related field required.  Master’s Degree in a related field is preferred.
  • Minimum of twelve (12) years of residential mortgage lending experience is required.
  • Minimum of five (5) years of management or equivalent experience is required.
  • Demonstrated understanding of mortgage processing, underwriting, and closing procedures.
  • Knowledge of agency, non-agency, FHA, VA, and home equity lending guidelines.
  • Understanding of Federal Regulations governing Real Estate Lending.
  • Extensive knowledge of agency, non-agency, FHA, VA, and home equity lending guidelines.
  • Expert level understanding of Federal Regulations governing Real Estate Lending.
  • Experience leading outbound sales teams regarding mortgage and equity sales in relation to application volume based on applicable lead sources – retention and or acquisition
  • Experience working with lead management platforms such as Salesforce and Velocify – pipeline routines conducive to meeting sales targets
  • Must be able to pass NMLS screening, which includes a satisfactory credit history. 

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

Must have an active NMLS license.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *



Ability to travel to various worksites and be on-call may be required.


Special Message Regarding COVID 19

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.


We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.


Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.


PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.

Drop files here browse files ...

Related Jobs

Relief Cook   San Antonio, TX new
January 22, 2022
January 22, 2022
Retail Sales Associate   Selma, TX new
January 22, 2022
Baker - Work When You Want   Balcones Heights, TX new
January 22, 2022
Regional HR Manager (CA)   Atlanta, GA new
January 22, 2022