Employee Relations Investigative Consultant – Multiple Locations

UnitedHealth Group
November 20, 2021
San Antonio, TX
Job Type


UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Employee Relations investigative unit will be responsible for the investigation and resolution of all cases related to discrimination, retaliation, and harassment and other complex and high profile issues with potential for significant enterprise impact.

The ER Investigative Consultant role manages these issues for managers and employees in entry to mid-level roles, and may assist ER Investigation Managers with cases involving more senior level employees/leaders as needed. The role may also handle other investigation types as determined appropriate.

ER Investigative Consultants are responsible for triaging, investigating and resolving complaints from employees related to discrimination, harassment, accommodation, and other complex, serious issues. Using information from employee and management complaints and/or other relevant information conducts confidential investigations and documents relevant findings and reports any illegal or inappropriate activities in accordance with all laws and regulations and/or company policy. Responsibilities include: virtual and/or onsite interviews to gather and analyze all necessary information and documents related to the investigation, critical thinking and decision making to identify recommended actions for resolution, and effective communication of findings to key stakeholders. Where applicable, testimony regarding the investigation may be required. Role may also require completion of a root cause analysis.

This position partners with ER Investigation Managers and ER Case Management colleagues to ensure compliance with laws and regulations as well as collaborates and advises business leaders on outcomes and decisions. Strives to incorporate innovative thinking and works collaboratively to ensure best practice investigative techniques and protocols.

Positions anticipated to reside in regional locations including, but not necessarily limited to: Minnetonka, MN, San Antonio, TX, Oldsmar, FL and Washington, DC.

Primary Responsibilities:

  • Data Gathering/Analysis
    • Gather all relevant facts to drive investigations (e.g., case history, performance history, employment history)
    • Analyze data and facts gathered to determine relevance and applicability to the investigation
    • Review applicable historical documentation to identify issues/events relevant to the investigation
  • Conduct Investigations and Assist with Investigative Process
    • Develop/communicate rationale and plans for investigations throughout the lifecycle (e.g., allegation to resolution)
    • Apply knowledge of policies, practices, laws and regulations
    • Collaborate with internal business partners to help drive the investigation process 
    • Serve as a liaison among all stakeholders in the investigation to ensure awareness and alignment 
    • Recommend/implement improvements to investigation processes
  • Effectuate Case Resolution and Propose Recommendations
    • Negotiate with applicable stakeholders to ensure and validate appropriate actions taken during the investigation process.
    • Recommend level/type of corrective action/remediation if appropriate.
    • Collaborate with applicable internal partners to obtain approvals for investigation resolutions.
  • Prepare Appropriate Documentation and Communication 
    • Utilize appropriate systems to monitor and document status of investigations, and take action as needed
    • Communicate clear rationale/justification for investigation processes and outcomes to appropriate stakeholders 
    • Prepare documentation as needed for external legal/regulatory agencies 
    • Document and report 
    • Provide ongoing reporting and analysis of investigations to all applicable stakeholders, as needed
  • Compliance
    • Ensure compliance with employment laws, regulations and company policies and practices
    • Stay current on relevant compliance updates and investigation best practices

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or equivalent experience
  • 6+ years of employee relations experience
  • 2+ years of experience investigating employment related issues
  • Knowledge of state and federal employment law including specific knowledge in Title VII, ADAA, EEO 
  • Ability to travel regionally as required, likely 25% - 50%
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

  • Understand how Global HRdirect and Employee Relations impact the broader organization
  • Effective consultation, influencing, organizational and communication skills.
  • Strong analytical and decision-making skills
  • Ability to multi-task and manage multiple priorities to meet deadlines and commitments
  • Ability to work independently while working within guidelines and established protocols
  • Ability to work in a large organization with a fast-paced environment
  • Ability to be innovative when work streaming, while still remaining within UHG established framework
  • Self-motivated and prepared to work and succeed on their own merits

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Employee Relations Investigative Consultant, Employee Relations, Investigations, Investigator, San Antonio, TX, Minnetonka, MN, Oldsmar, FL, Washington, DC, Texas, Minnesota, Florida, District of Columbia

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