Field Services Technician/Engineer

August 27, 2020
San Antonio, TX
Job Type


Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling        



• Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.           

• Analyze, resolve, respond to, and document end user inquiries   

• Install desktop/Laptop software using approved tools      

• Troubleshoot operating system      

• Troubleshoot connection issues with LAN/WAN   

• Update tickets with accurate and timely records of work performed, and resolution detail       

• Maintain and contribute to a knowledge base      

• Coordinate hardware warranty repair       

• Escalate to 3rd party vendors when necessary      

• Responsible for raising and coordinating problem management issues   

• Perform additional tasks (end user/infra related) when required 

• Participate in projects         

• Strong understanding and skills in SLA, KPI Management 


Drop files here browse files ...

Related Jobs

IT Support Technician   Jacksonville, FL new
September 20, 2020
Roadside Assistance Technician   San Antonio, TX new
September 20, 2020
September 20, 2020
Network Engineer   San Antonio, TX new
September 20, 2020
September 20, 2020