Guest Services Coordinator (SEVEN)

Benchmark Hospitality
Published
October 4, 2021
Location
San Antonio, TX
Job Type

Description

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our “Be the Difference” philosophy, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off (Holidays/Vacation)
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Who are we?

The Guest Services Coordinator is responsible for contacting guests prior to arrival to arrange multiple aspects of their stay, calling guests 1 week prior to arrival to finalize arrangements, arranging amenities for VIP and special occasion guests, greeting VIP guests upon arrival and maintaining communication during their stay.

What you will have an opportunity to do:

Essential Job Functions:

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge at all times of:
  • all hotel features/services, hours of operation
  • local restaurants, bars, nightlife
  • transportation options and current rates
  • local vendors
  • local events/activities
  • scheduled daily group activities
  • resort activities
  • Meet with Supervisor to review daily assignments and priorities.
  • Access all functions of computer system.
  • Set up work station with necessary supplies.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Promote positive guest relations to all individuals approaching the Front Desk.
  • Complete all 2 week arrival email follow up.
  • Call leisure guests 1 week prior to arrival for additional requests.
  • Arrange amenities and cards for VIP and special occasion guests.
  • Attend the morning operations meeting in the absence of the Guest Services Manager.
  • Other duties as assigned.

Qualifications :

  • Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.
  • Thorough knowledge of hotel services and amenities.
  • Ability to compute basic arithmetic.
  • Provide legible communication and directions.

Ability to:

  • perform job functions with attention to detail, speed and accuracy.
  • prioritize and organize.
  • be a clear thinker, remaining calm and resolving problems using good judgment.
  • follow directions thoroughly.
  • understand guest’s service needs.
  • work cohesively with co-workers as part of a team.
  • work with minimal supervision.
  • maintain confidentiality of guest information and pertinent hotel data.
  • ascertain departmental training needs and provide such training.
  • direct performance of staff and follow up with corrections when needed.

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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