Healthcare Call Center Representative

A-Line Staffing Solutions
Published
October 30, 2020
Location
San Antonio, TX
Category
Job Type

Description

Full time Healthcare Call Center Rep openings in San Antonio, TX area with a major healthcare company! Starting ASAP!! Apply now to Thu Phan with A-Line!

  • PAY RATE: $12/hour
  • HOURS: Full Time 10am - 6:30pm, Monday through Friday

Position Responsibilities:

  • The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
  • Customer service agents may be inbound, outbound or a combination of both.
  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

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