Healthcare Customer Service Representative

September 1, 2020
San Antonio, TX
Job Type


Now hiring Pharmacy Appeals Rep in San Antonio, Texas. This Pharmacy Appeals Rep position is with a Fortune 500 company and has career growth potential. If interested, please apply.

Jacob Zambuto
[Click Here to Email Your Resumé]

Pharmacy Appeals Rep Processor Highlights:

  • Pay starts at $12 - 12.50 per hour
  • Monday to Friday – Training is 2 weeks and usually an 8 AM to 5 PM

    Regular Hours: Monday to Friday – Set 8 hour shift between, 7:00 AM - 8:00 PM

Pharmacy Appeals Rep Job Description:

· This position involves extensive member contact via the telephone.

· Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests.

· Ability to research and investigate orders using PeopleSafe and LINKS.

· Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience.

· Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry.

· Responsible for researching and resolving payment issues.

· Call to offer a direct sale of medications to participants and posting payments to the proper account. Perform required transactions to complete mail order prescriptions.

· Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines. Ability to work under strict turn-around-times.

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