Information Technology Service Desk

Published
January 5, 2022
Location
Atlanta, GA
Category
Job Type

Description

Key Responsibilities:

  • Provides support to resolve problems with products and applications by meeting customer service standards (i.e., displaying a positive attitude, actively listening, taking ownership, leveraging knowledge, communicating clearly, setting customer expectations and detailed incident documentation
  • Analyzes and prioritizes incoming requests
  • Attempts to resolve problems, then escalates problems as necessary to appropriate resources (e.g., support team, vendor)
  • Performs tracking and documentation by entering details of problems, status of service requests, and resolutions into the company incident management system
  • Monitors resolution of problems to achieve closure and provides status updates to employees and technical support team
  • Performs preventive maintenance and break/fix repairs on PCs, thin clients, printers, servers, mobile devices, and handheld devices
  • Interacts with third party hardware and/or software vendors by initiating and supporting vendor services as necessary; dispatches additional service from vendors if required
  • Performs the setup and maintenance of computer systems by installing and/or upgrading hardware and software
Apply
Drop files here browse files ...

Related Jobs

Retail Merchandiser   Poteet, TX new
January 20, 2022
Retail Merchandiser   San Antonio, TX new
January 20, 2022
January 20, 2022
January 20, 2022

Author: