Knowledge Management Consultant – Contractor

Published
July 5, 2021
Location
Atlanta, GA
Category
Job Type

Description

We currently have a contract opportunity for a Knowledge Management Consultant.

  • Contributes to knowledge management transformation, innovation and service excellence programs
  • Contributes to and manage standards, methods and enablers to support the consistent, end to end service execution of content, culture and community
  • Uses analytics and common reporting to measure the quality and success of the knowledge management end to end service
  • Conducts content gap analysis, define targets, and executes automated content harvesting tools
  • Evaluates analytics and report on success measures; elevate recommendations for plan iteration
  • Demonstrated understanding and relevant experience in the assigned knowledge domain (service line, sector, or geography)
  • Robust understanding of knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business
  • Good understanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed
  • Consultative mindset and integrated teaming approach to service delivery
  • Experience working with Ixiasoft, Adobe Robohelp, Lumin or similar Content Management Systems

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