Lead ITIL 4 Practice Management Specialist

CGI Group, Inc.
July 3, 2021
San Antonio, TX
Job Type


Lead ITIL 4 Practice Management Specialist

Position Description
CGI Federal is seeking highly-qualified, motivated professionals to support the Defense Health Agency (DHA) Military Health System (MHS) Enterprise Information Technology Service Integrator (EITSI) program. This critical technical program will simultaneously transform the DHA's existing IT infrastructure, enterprise services, governance, and organizational change management through Multisourcing Services Integration (MSI), while also providing large-scale Global Service Center (GSC) help desk support.

Your future duties and responsibilities
The Lead ITIL 4 Practice Management Specialist works within the Operations Management Office (OMO), and leads business process reengineering, business process modeling, project management, and leverages technical knowledge of ITIL 4 practice definition, design, and implementation for the Service Management Manual. Performs independent thinking and complex tasks and may provide minimal supervision of tasks to others.

Required qualifications to be successful in this role
• Bachelor's degree and five (5) years of progressive technical management experience/or an Associate's degree with nine (9) years progressive technical and managerial experience demonstrating positions trending toward the required proficiency equivalency desired:
o Minimum of five (5) years with technical management experience
o Ability to articulate and convey advanced technical concepts in presentations and client meetings pertaining to the practice of Configuration Management
o Ability to produce high quality Configuration Management practice and technical documentation
o Experience in the planning and implementation of a CMDB in a ServiceNow environment
• ITIL 3 Intermediate Certification or ITIL4 Specialist Certification level
• IAM Level II Certification required (one of the following active certifications are required to achieve IAM Level III with five (5) years of technical management experience: CAP, CASP+ CE, CISM, CISSP (or Associate), GSLC, or CCISO, HCISPP)

• A Federal Investigative Standard (FIS) Tier 3 background investigation is desired for this position.

*This position is contingent upon contract award.


Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [Click Here to Email Your Resumé] . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.


  • Business Process Analysis
  • Configuration Management
  • IT Service Management
  • ITIL V4 Foundations
Drop files here browse files ...

Related Jobs

Licensed Massage Therapist   Bergheim, TX new
July 24, 2021
Licensed Massage Therapist   Marion, TX new
July 24, 2021
Licensed Massage Therapist   Bulverde, TX new
July 24, 2021
Licensed Massage Therapist   Macdona, TX new
July 24, 2021
Veterinary Technician - 001028   San Antonio, TX new
July 24, 2021