Level 2 Systems Administrator

Computer World Services (CWS)Corporation
December 27, 2020
San Antonio, TX
Job Type


Job Description

As a L2 Systems Administrator, you shall be responsible for monitoring and maintaining the systems supporting a global implementation of Microsoft UC Services (Skype for Business) in a highly virtualized VMWare environment. You should possess good understanding on ITIL and Service Management concepts. You shall be accountable for all production servers, networks, applications and services.

Primary Duties and Responsibilities

  • Provide day-to-day System Administration functions, including effective provisioning, installation/configuration, patching, operation and maintenance of systems hardware/software, network hardware/software, storage systems
  • Support the development of specifications for systems, Windows Active Directory, storage, network, backups, and supporting infrastructure
  • Operate and maintain Monitoring and Management tools like Microsoft SCOM, Microsoft SCCM, HP Operations Manager I, HP Network Node Manager I, NetScout nGenius, Hewlett-Packard Enterprise Network Automation, Hewlett-Packard Enterprise Data Center Automation, and BMC Remedy Service Management Suite
  • Ability to analyze and assess computer/network architecture requirements and recommend optimal solutions
  • Ability to communicate technical information to non-technical personnel
  • Responsibility for the administration and support of the following platforms and components hosting the Skype for Business platform including:
  • VMWare vCenter
  • Windows Server 2012
  • Video portal, router, gateway
  • Red Hat Enterprise Linux
  • HP DL360 Class Servers
  • HP DL 380 Class Servers
  • HP StoreServ 8200, 8400
  • HP StoreOnce 3520
  • HP MSL 2024, 4048
  • HPE SN3000B
  • Cisco ASR 1002X
  • Cisco Nexus
  • Cisco Catalyst 3850-48T
  • F5 10200V-F
  • Enterprise Secure Key Manager (ESKM)
  • Fortinet FG-300D, FG-500D, FG-1500D, FG-3000D
  • NetScout nGeniusONE server
  • InfiniStream appliance
  • nGenius Packet Flow Switch
  • Sonus 5110/5210
  • AudioCodes Mediant 800, Mediant 1000
  • Hardware support and troubleshooting of primarily Cisco and HP hardware, and virtualization support/troubleshooting in a VMWare environment
  • Strong customer service and technical expertise to respond to clients and partners on the phone when remotely troubleshooting and resolving hardware and software related problems
  • Analyze systems, storage, software, and network utilization problems using diagnostic and error recovery techniques and initiates corrective action
  • Apply system updates, patches, and configuration changes
  • Participate in technical research and development to enable continuing innovation within the project team
  • Perform scheduled tasks as needed to support our clients and company
  • This position requires the ability to work a shift schedule and be part of an on-call rotation
  • Other duties as assigned or required

Required Skills, Experience, and Certifications

  • US Citizen with DoD Secret clearance or above
  • Information Assurance Technical (IAT) Level of II or above (CompTIA Security+), and obtain Computing Environment (CE) certifications, within 180 days of hire
  • Associate level Microsoft, Cisco, VMWare, or HP certification such as MCSA or CCNA
  • 5+ years' experience with system administration with three or more of the following:
  • Microsoft Windows 2012 OS
  • HP Storage Platform
  • HP DL360/DL380 Server Classes
  • VMware
  • SCOM
  • SCCM
  • Cisco Nexus
  • Cisco Catalyst Switches
  • VMWare
  • Redhat Enterprise Linux
  • Other technologies related to components listed in duties and responsibilities section
  • 4+ years' experience of applied Network Security
  • 4+ years' experience with Skype for Business and/or Office 365
  • Strong technical knowledge of Windows 2012 to include Active Directory as well as VMWare experience is required.
  • Advanced knowledge and understanding of a range of computer and networking software and hardware systems and related technologies.
  • Experienced troubleshooting connectivity issues on servers, network devices, and government network environments
  • Able to focus on multiple tasks simultaneously
  • Strong troubleshooting and analytical skills
  • Effective communicator, both oral and written
  • Ability to manage demands with frequent changes or delays within a team environment.
  • Knowledge of computer security systems, applications, procedures, and techniques.
  • Knowledge of current technological developments/trends in area of expertise.
  • Ideal candidate shall have at least a bachelor's degree in Information Technology or equivalent experience.
  • Candidates shall work on-site at one of the two AT&T NOC/SOCs located in Purcellville, VA or San Antonio, TX

Desired Knowledge, Skills and Abilities

Security Clearance

DoD Secret is required to start (Interim Secret is acceptable)

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

  • Personnel may be required to travel to alternate work locations as well as customer sites.

EOE AA M/F/Vet/Disability

EEO is the Law: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

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