Member Service Representative

PenFed Credit Union
October 18, 2020
San Antonio, TX
Job Type



Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

We are currently hiring Member Service Representatives in our San Antonio Service Center at 19500 Bulverde Road. We are seeking highly qualified professionals who will provide best-in-class member experience and help our members \'do better!\'  Starting salary for this role will range from $14.13 and $17.09 per hour, depending on education and relevant work experience.

COVID 19 Statement

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing.

Training, which lasts approximately 3 weeks, will be conducted in office as well as from home. Training will includes a combination of: in class/office learning, web-based instructor led training and guided online modules.

Once training is completed, teammates will be scheduled to rotate between working from home and in the office until local and state officials issue new guidance around social distancing.

PenFed is committed to the safety of our teammates around the globe. If you have any questions or concerns, please reach out to us for more information.


  • Answer inbound member calls regarding PenFed deposit and loan products
  • Provide a Best-in-Class member experience in all member interactions
  • Research and resolve member questions or issues
  • Maintain working knowledge of PenFed deposit and loan products
  • Educate members on PenFed products and services to best support their financial goals


  • Prior customer service experience in a call center, service oriented environment, or financial setting
  • Effective verbal and written communication skills
  • Ability to work in a fast-paced environment
  • A desire to learn and grow

What we offer

  • Generous paid time off that begins accruing on first day of employment (a total of 32 days of accumulated leave in year one)
  • Comprehensive medical, dental and vision benefit plans with options to fit any lifestyle (available within 30 days of hire)
  • 401K plan with employer match
  • Casual, fun work environment
  • Onsite gym facilities

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 571-495-7921 or 531-444-8329. #CB

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