Network Engagement Manager – US Telecommute

UnitedHealth Group
January 9, 2021
San Antonio, TX
Job Type


Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created every day. This is where bold people with big ideas are writing the next chapter in health care. This is the place to do your life's best work.(sm)

The Engagement Manager will drive the strategy, education, and execution of our interoperability, growth, and affordability objectives for UnitedHealthcare Physicians. This position will be responsible for educating UnitedHealthcare providers on the tools they can use to serve our members more effectively, and partner with them on opportunities to improve managing patient care.

You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.
Primary Responsibilities:
  • Primary coordination lead for engagement management initiatives including work with external providers on appropriate use of the network, adoption of point of care enablement technology, self-service adoption, affordability targets and overall education
  • Provide day-to-day management of engagement activities, including project management, reporting, coaching, implementation, problem resolution with defined service partners and other activities to assist in the facilitation of a successful relationship with assigned providers / book of business
  • In partnership with UHC Interoperability subject matter expert, operate as provider adoption leader for all interoperability initiatives (i.e. including UHC Insights, PreCheck MyScript and Point of Care Assist Solutions) 
  • Interface with key individuals from provider practices to drive understanding of the provider practice data, act as subject matter expert and support needed practice workflow changes  
  • Ensure practice data is shared at specified intervals so providers understand how they are performing on a timely basis, and can improve their performance to set benchmarks
  • Presents practice data and information at external meetings to ensure tools maximize value and collaborative efforts are completed
  • Understand and guide providers to appropriate resources to troubleshoot questions and other business concerns
  • Accurately and effectively communicate to status of Point of Care Solutions initiatives to internal UHG business partners 
  • Appropriately prioritize and escalate issues to contract leadership in support of ongoing relationship management
  • Recommend data / report enhancements based on HPP practice clinical team feedback
  • Engagement of non-HPP provider groups to support performance journey to HPP status
  • Log all provider interactions and follow up on open issues to ensure proper documentation of current and future actions are tracked
  • Create provider feedback loop on improved satisfaction opportunities with interoperability tools
  • Meet individual affordability and engagement performance metrics set by National UnitedHealthcare Networks Team
  • Ongoing Network Responsibilities: 
          - All Self-Service Adoption Efforts: Link, Smart Edits, DPOC & additional technology as it becomes available
          - New and ongoing Policy Changes (i.e. affordability initiatives)
          - Other outreach efforts as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Undergraduate degree or equivalent combination of education and relevant experience
  • 3+ years of experience in health plans or provider practice experience
  • 3+ years of customer service skills and/or client management experience
  • Intermediate level of proficiency in MS Office (Excel and PowerPoint), SharePoint, and customer management software
  • 25% travel with ability to go up to 50% within a market / state / region to meet face to face with provider organizations
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
  • 3+ years of project management expertise
  • 1+ years of related experience in sales (non-retail)
  • Intermediate level of proficiency with contract reimbursement methodologies
  • Strong interpersonal skills, establishing rapport and working well with others 
  • Ability to prioritize tasks and work effectively under time constraints 
  • Work in sales, service or coaching efforts with providers / customers
  • Solid analytical, critical reasoning and organizational skills 
  • Excellent verbal and written communication skills 
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 7 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Provider Relations, Health Care, Healthcare, Network, Engagement, Project Management, Columbus, OH, Ohio, Telecommute, Telecommuting, Telecommuter, Work From Home, Remote
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