Pharmacy Customer Service

Published
September 8, 2020
Location
San Antonio, TX
Category
Job Type

Description

Now hiring Pharmacy Appeals Rep in San Antonio, Texas. This Pharmacy Appeals Rep position is with a Fortune 500 company and has career growth potential. If interested, please apply.

Jacob Zambuto
[Click Here to Email Your Resumé]

Pharmacy Appeals Rep Processor Highlights:

  • Pay starts at $12 - 12.50 per hour
  • Monday to Friday – Training is 2 weeks and usually an 8 AM to 5 PM

    Regular Hours: Monday to Friday – Set 8 hour shift between, 7:00 AM - 8:00 PM

Pharmacy Appeals Rep Job Description:

· This position involves extensive member contact via the telephone.

· Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests.

· Ability to research and investigate orders using PeopleSafe and LINKS.

· Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience.

· Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry.

· Responsible for researching and resolving payment issues.

· Call to offer a direct sale of medications to participants and posting payments to the proper account. Perform required transactions to complete mail order prescriptions.

· Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines. Ability to work under strict turn-around-times.

Apply
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