The Practice Management System & EMR Trainer is responsible for providing training to CHRISTUS Physician Group team members.
- Deliver training to Clinician and Administrative staff members.
- Creation of training materials and job aids.
- Perform training needs assessment and determines scope of training to be delivered.
- Participate in practice management system and EMR planning, testing, application support and design and build.
- Generates reports to meet business and operational needs.
- Serve as frontline support to address system functionality questions and issues.
- Follows the CHRISTUS Physician Group guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
- Stays abreast of current healthcare trends and makes recommendations for technology and process improvements.
- Maintains strict confidentiality.
- Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
- Maintains established CHRISTUS Physician Group policies, procedures, objectives, quality assurance, safety, environmental and infection control
- Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Physician Group's cultural diversity objectives.
- Supports and adheres to CPG Service Guarantee
- Performs other related work as required.
- Bachelor's degree preferred.
- Excellent listening, verbal and written communication skills.
- Detail oriented.
- Must understand the integration of applications and their impact on business processes and operations.
- Training on an EMR or practice management system.
- Extensive knowledge of CPT, HCPCS and ICD-9 coding principles in a multi-specialty physician practice.
- Thorough understanding of government and commercial payer guidelines as well as reimbursement methodologies.
- Ability to successfully perform all aspects of the physician billing cycle including initial claim submission, payer rejection resolution, denial follow-up, secondary appeal and refund processing.
- Advanced understanding of medical terminology.
- Ability to operate telephone, copier, fax machine and 10-key calculator by touch.
- Ability to work independently and as part of a team.
- Minimum five years of physician billing experience.
- Experience will be considered in lieu of education.