Purpose of Job
This position is a role within the Enterprise Portfolio Management Office (EPMO) and owns, maintains and ensures continuous improvement of USAA’s EPMO Quality Assurance (QA) Program (not to be confused with Software Testing).
This is NOT a Software Testing/Quality Assurance position.
The overarching goal is leveraging QA to enhance USAA’s ability to deliver value to its members and employees.
The position is mapped Hybrid, therefore you need to be within commuting distance of any of the following offices:
San Antonio, Texas
Charlotte, North Carolina
Responsible for developing, implementing and sustaining quality assurance/control programs to ensure effective and efficient policies, processes, and procedures are aligned and followed Conducts quality reviews and delivers results to appropriate stakeholders and develops action plans for success.
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Uses advanced knowledge to provide guidance in the design, assessment, implementation and/or administration of complex quality assurance/control programs, practices and policies.
Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with internal practices and regulatory requirements.
Uses quality methods and tools to identify, analyze, improve, and implement effective and efficient business solutions.
Performs independent assessments to identify training needs and improvement opportunities for program effectiveness.
Briefs senior management on results, trends, studies, and initiatives, and recommends courses of action.
Serves as a functional expert and coach to peers and team members and acts as a resource for escalated issues of an unusual nature.
Bachelor's Degree OR 4+ additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
6 or more years progressive operations or process experience
2 years quality assurance, control or quality improvement experience.
Previous experience operating in a financial services environment
Demonstrated experience in analyzing data, identifying trends, and influencing decisions on recommended strategies to remedy issues.
- 1+ years Quality Assurance experience associated with Project Management
- Familiarity with SAFe Project Management principles and practices
- 2+ years experience in Portfolio Management Office
- Experience assessing performance of a Portfolio, Program and/or Project
- Experience as a Project Manager or Scrum Master whereby you might assess another project or agile teams in their planning or execution of an effort
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200 - $144,500 * (this does not include geographical differential, it may be applied based on your work location)
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
Please click on the link below for more details.
Relocation assistance is not available for this position.