Protective Security Officer intermediate

September 17, 2022
San Antonio, TX
Job Type


Purpose of Job

About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

We are seeking hard-working intermediate level Protective Security Officers for our San Antonio, TX facility. This posting will be used to fill two roles for the team.

Job Requirements

Provides armed workforce security and safety by responding to and resolving issues pertaining to access control, accident and emergency response, medical response, workplace violence, active shooter events and other security issues. Under direct supervision, uses established procedures and guidelines to perform routine to moderately complex tasks and problem resolution. Performs all duties in alignment with USAAs Security Officer Standards.

Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Applies developing knowledge of policies, processes, and procedures; seeks guidance from team members to resolve complex issues and to identify appropriate issues for escalation.
  • Controls access to USAA property and delivery access at entry gates, turnstiles, and visitor lobbies. Provides information and direction to employees, visitors and contractors.
  • Provides armed response and resolution to critical incidents, such as, workplace violence, active shooter events, bomb threats and other security issues.
  • Patrols USAA properties to prevent trespassing, theft, vandalism, and criminal activities; enforces parking and traffic controls and composes incident reports.
  • Performs pedestrian and vehicle traffic direction and parking control as well as vehicular and walking patrols to protect USAA assets.
  • Works with and provides assistance to civil first responders to include federal, state and local law enforcement agencies and other emergency services providers.
  • Reviews shift blotter and documents for assigned shift, ensuring that key information is communicated to team members as appropriate.
  • Participates in quarterly training sessions to sustain competencies in alignment with USAA Security Officer Standards.
  • Maintains valid First Aid, CPR, and expandable baton certifications in accordance with USAA Security Officer Standards.
  • Maintains valid state security officer firearm license in compliance with state of employment requirements and in accordance with USAA Security Officer Standards.
  • Performs all other duties as assigned.

Minimum Requirements:

  • High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma.
  • 1 or more years of physical security, law enforcement, or military experience.
  • Experience working with Microsoft Office tools to include Word, Excel and PowerPoint.
  • Possess valid state driver's license.
  • Job Offer contingent on passing a Fit for Duty evaluation.
  • Initial and continued employment conditional upon passing USAAs Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state, i.e., Texas security commission, Florida security D and G licenses, Arizona armed guard training within 6 months.

Preferred Experience:

  • Completion of law enforcement academy training
  • Experience responding to emergency incidents
  • Certified Protection Officer from the IFPO
  • Ability to work days, nights, weekends, holidays, and overtime if required
  • Prior experience using security related systems. Report management system, two-way radios, and visitor management systems.
  • Associates degree in Law Enforcement or Criminal Justice

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $43,680.00 - 61,900.00 *.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

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