Quality Assurance Evaluator (Trainer)

Air Education and Training Command
Published
August 6, 2022
Location
Randolph Air Force Base, TX
Category
Job Type

Description

Summary This position will be assigned to the JBSA Randolph Lodging. This is a Regular Full Time position with guaranteed 35 hrs./wk., may work up to 40 hrs./wk., scheduled as needed. This position is eligible for benefits. Responsibilities Under direction of the lodging manager ensures the Quality Assurance Evaluation Program is conducted in accordance with Air Force (AF) Standards. Inspects lodging rooms, buildings, grounds, parking lots and other areas such as offices, day rooms, hallways and storage areas for quality and quantity of work performed by all employees on behalf of the lodging manager. Coordinates with section supervisors to determine training needs and creates products and schedules to facilitate departmental training as required. Tracks courses required to maintain or earn hospitality certifications. Oversees and manages the in-house training program and all miscellaneous related training. Assesses the effectiveness of training standards in all areas of Lodging. Observes and reviews processes and performance shortcomings noted. Performs accounting duties when the primary accounting technician is on leave and is the alternate timekeeper when the primary is on leave. Serves as the safety monitor for the lodging program. Coordinates11 and collaborates with the JBSA Lackland lodging QAE to ensure consistency of products and training. Travel in a govt. vehicle during duty hours to other lodging locations in the JBSA area may be necessary. If interested in applying for this position you may preview the online application: apply.usastaffing.gov/ViewQuestionnaire/11587166 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/09/2022 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Experience in the operational management of a civilian or military lodging program or a related hospitality field. This experience must have included supervisory responsibility, (i.e., team lead level or higher of at least one functional area such as housekeeping, Guest Service, or related supervision in another hospitality field.) sufficient to demonstrate skill and knowledge in such areas as team building, customer service, staff scheduling, financial management, and human resources. Experience which shows potential to train others. A degree in hospitality or business is desired. Knowledge, Skills and Abilities (KSA's): You qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Ability to train others. 2. Skills and knowledge in such areas as team building, customer service, staff scheduling, financial management, and human resources. 3. Ability to read, speak, and write English. *NOTE: Those qualified applicants who meet both the minimum qualification requirement(s) and highly preferred criteria(s) will be considered best qualified for this position and will be referred to the selecting official(s) first for consideration. All other applicants will be referred as needed and requested by the selecting official(s). *Reminder to Applicants: Your experience has to be clearly identified in your resume in order to receive consideration. If your resume does not provide enough information regarding your work history for us to make a creditable qualification determination, your application package may be rendered disqualified and you will no longer be considered for this position. (Format example: Employer name, position title, beginning and ending dates of employment, with summary of duties, etc.) Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Information on COVID-19 vaccination requirements may be found at: www.saferfederalworkforce.gov/faq/vaccinations/. Individual must fully meet qualification/eligibility/background requirements for this position. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.

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