Senior Manager- Human Resources Reporting Analyst- Work From Home

C3/CustomerContactChannels
Published
April 29, 2021
Location
Austin, TX
Category
Job Type

Description

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Manage day-to-day activities and develops HR analytics for the HR team. The job’s primary purpose is to conduct advanced modeling and analytics of HR and financial data to provide strategic and actionable insights.  Partners with internal HR clients and key stakeholders to identify strategic information needs, conducts data and process analyses, provides actionable recommendations, and manages and executes analytical projects that drive desired business outcomes.

  • Technical knowledge in Excel, Power BI, and Tableau.
  • Data exploration and analytical visualization skills for business solutions.
  • The ability to coordinate and communicate with clients, operations, and Everise management.
  • Follow and contribute to team standards and utilize industry best practices
  • Work effectively across the various US and international support teams and with business management
  • Leading team and can take charge of tasks and projects
  • Detailed knowledge of Avaya CMS and Aspect WFM Ability to train others to develop and generate reports using enterprise-level reporting tools – mainly Excel.
  • 40% Lead analyses, typically of moderate to high complexity, of HR, Payroll and related business data and processes with emphasis on identifying trends, determining root cause of problems and determining solutions to manage them and that drive effective business decisions.
  • 20% Coordinate the design, development and implementation of analytical tools, technology and business solutions that improve HR and business decisions and that drive operational efficiency.
  • 20% Coordinate the design and development of dashboards, reports, presentations and visual aids designed to educate, inform and influence the decisions of HR clients and business leaders.
  • 20% Provide oversight and review projects and implementation of metrics to ensure successful execution and sustainability

Qualifications:

  • 2+ Years’ experience in leading and team management Experience is using timekeeping system, issuing performance reviews, hiring and disciplining employees
  • 2-4 Years’ experience excel (PowerPivot), pivot tables, macros, data connections, and advanced calculation
  • 1 + Years’ experience working with data warehouse systems and a solid understanding of the data warehouse life cycle Demonstrated experience with multi-dimensional data structures
  • 2+ Years of experience working with clients to define and develop reports that enhance business decision-making capabilities
  • A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a new report
  • Bachelor's degree or related field or equivalent experience Excellent communication and cross-team coordination skills
  • Solid oral, written, and presentation as well as strong interpersonal skills are required
  • A team player with the ability to mentor and provide guidance to junior team members

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

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