Service Delivery Analyst — MBOD Payroll

Bank of America
Published
July 10, 2021
Location
San Antonio, TX
Category
Job Type

Description

Job Description:

Job Description

Seeking a high performing HR/Payroll professional to fill a Payroll Service Delivery Analyst role in supporting the Military Bank Overseas Division (MBOD) line of business with a remote workforce. In this dynamic and fast-paced environment, you will partner and collaborate with Managers and team members to reach organizational objectives while applying payroll solutions in a proactive manner. The ability to build relationships, exercise good judgment and work across multiple time zones and in a global environment is critical in this role.

Under supervision of the VP Payroll, the payroll service delivery analyst will ensure accurate processing and recording of MBOD’s payroll, provide timely and accurate financial information, daily data entry and perform related work as required.

This role requires a knowledgeable payroll analyst who will ensure accurate processing and recording of MBOD’s payrolls, provide timely and accurate financial information, and manage all cycles relating to payroll and benefits. A payroll analyst is able to use payroll software with accuracy and efficiency. They will need to be good with numbers and can be trusted with sensitive information. They serve in an administrative role to calculate and send out pay for employees with different employment classifications. They are responsible for balancing the payroll budget and documenting all transactions related to an employee’s wages, including any payments or credits for hourly pay, premiums, bonuses, reimbursements, etc. They also record how much each employee earns and make updates when they receive raises. Payroll analyst will produce payroll reports for management and confirm approval for overtime or paid time off. They also communicate with other employees about any discrepancies in their pay. They may use multiple systems and payroll software features to pay employees.

Essential Functions/Objectives:

  • Managing end-to-end payroll processing for employees
  • Understand all aspects of payroll in regard to payroll laws and regulations
  • Manage workflow to ensure all payroll transactions are processed timely and accurately
  • Provide excellent customer service to employees: in the areas of compensation, taxes, how to clock in/out, how to request time off, in a timely manner
  • Supporting managers to increase understanding and application of HR processes
  • Educate managers and employees on payroll and timekeeping policy, process and practice to ensure effective execution
  • Perform daily payroll operations
  • Perform updates to payroll-related information and data and manage overall payroll work flow
  • Ensure timely processing of all new hires, promotions and terminations
  • Analyze and audit payroll data for accuracy of posting, including intercompany transactions
  • Prepare journal entries related to payroll and benefits and record timely and accurately
  • Execute time and attendance processing and interface with payroll
  • Calculation and distribution of reports
  • Process garnishment payments
  • Complete employment verifications and unemployment insurance information requests
  • Process 940/941 tax payments
  • Process accurate and timely year end reporting (W-2, W-2c)
  • Develop ad hoc financial and operational reporting as needed
  • Other assigned duties

Required Skills:

  • 3-5 years’ experience as a Payroll Coordinator, Accounts Receivable/Accounts Payable Representative or Payroll Clerk.
  • Solid understanding of accounting fundamentals, best payroll practices and demonstrated ability utilizing systems, tools, and procedures to accomplish the job
  • Strong knowledge of federal and state regulations
  • Detail-oriented
  • Able to deal with difficult, sensitive and confidential information
  • Ability to manage a high volume of work under tight service delivery deadlines
  • Excellent customer service skills
  • Strong interpersonal (verbal and written) communication skills
  • Strong organizational, time management and prioritization abilities.
  • Strong PC knowledge including proficiency in Excel
  • Team player yet a self-starter and self-motivated individual assertive in maintaining confidentiality
  • This role is based in the office. If you are instructed to temporarily work from home (or if you are instructed to do so in the future), please be aware of the following:

  • Required to work from the primary work location listed when not in remote operating stance
  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public Wi-Fi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Desired Skills:

  • Associates degree in accounting, Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
  • Working knowledge of ADP Workforce Now Payroll and Time & Attendance desired but not required

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0 -->

Job Description:

Job Description

Seeking a high performing HR/Payroll professional to fill a Payroll Service Delivery Analyst role in supporting the Military Bank Overseas Division (MBOD) line of business with a remote workforce. In this dynamic and fast-paced environment, you will partner and collaborate with Managers and team members to reach organizational objectives while applying payroll solutions in a proactive manner. The ability to build relationships, exercise good judgment and work across multiple time zones and in a global environment is critical in this role.

Under supervision of the VP Payroll, the payroll service delivery analyst will ensure accurate processing and recording of MBOD’s payroll, provide timely and accurate financial information, daily data entry and perform related work as required.

This role requires a knowledgeable payroll analyst who will ensure accurate processing and recording of MBOD’s payrolls, provide timely and accurate financial information, and manage all cycles relating to payroll and benefits. A payroll analyst is able to use payroll software with accuracy and efficiency. They will need to be good with numbers and can be trusted with sensitive information. They serve in an administrative role to calculate and send out pay for employees with different employment classifications. They are responsible for balancing the payroll budget and documenting all transactions related to an employee’s wages, including any payments or credits for hourly pay, premiums, bonuses, reimbursements, etc. They also record how much each employee earns and make updates when they receive raises. Payroll analyst will produce payroll reports for management and confirm approval for overtime or paid time off. They also communicate with other employees about any discrepancies in their pay. They may use multiple systems and payroll software features to pay employees.

Essential Functions/Objectives:

  • Managing end-to-end payroll processing for employees
  • Understand all aspects of payroll in regard to payroll laws and regulations
  • Manage workflow to ensure all payroll transactions are processed timely and accurately
  • Provide excellent customer service to employees: in the areas of compensation, taxes, how to clock in/out, how to request time off, in a timely manner
  • Supporting managers to increase understanding and application of HR processes
  • Educate managers and employees on payroll and timekeeping policy, process and practice to ensure effective execution
  • Perform daily payroll operations
  • Perform updates to payroll-related information and data and manage overall payroll work flow
  • Ensure timely processing of all new hires, promotions and terminations
  • Analyze and audit payroll data for accuracy of posting, including intercompany transactions
  • Prepare journal entries related to payroll and benefits and record timely and accurately
  • Execute time and attendance processing and interface with payroll
  • Calculation and distribution of reports
  • Process garnishment payments
  • Complete employment verifications and unemployment insurance information requests
  • Process 940/941 tax payments
  • Process accurate and timely year end reporting (W-2, W-2c)
  • Develop ad hoc financial and operational reporting as needed
  • Other assigned duties

Required Skills:

  • 3-5 years’ experience as a Payroll Coordinator, Accounts Receivable/Accounts Payable Representative or Payroll Clerk.
  • Solid understanding of accounting fundamentals, best payroll practices and demonstrated ability utilizing systems, tools, and procedures to accomplish the job
  • Strong knowledge of federal and state regulations
  • Detail-oriented
  • Able to deal with difficult, sensitive and confidential information
  • Ability to manage a high volume of work under tight service delivery deadlines
  • Excellent customer service skills
  • Strong interpersonal (verbal and written) communication skills
  • Strong organizational, time management and prioritization abilities.
  • Strong PC knowledge including proficiency in Excel
  • Team player yet a self-starter and self-motivated individual assertive in maintaining confidentiality
  • This role is based in the office. If you are instructed to temporarily work from home (or if you are instructed to do so in the future), please be aware of the following:

  • Required to work from the primary work location listed when not in remote operating stance
  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public Wi-Fi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Desired Skills:

  • Associates degree in accounting, Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
  • Working knowledge of ADP Workforce Now Payroll and Time & Attendance desired but not required

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:
Job Description

Seeking a high performing HR/Payroll professional to fill a Payroll Service Delivery Analyst role in supporting the Military Bank Overseas Division (MBOD) line of business with a remote workforce. In this dynamic and fast-paced environment, you will partner and collaborate with Managers and team members to reach organizational objectives while applying payroll solutions in a proactive manner. The ability to build relationships, exercise good judgment and work across multiple time zones and in a global environment is critical in this role.

Under supervision of the VP Payroll, the payroll service delivery analyst will ensure accurate processing and recording of MBOD’s payroll, provide timely and accurate financial information, daily data entry and perform related work as required.

This role requires a knowledgeable payroll analyst who will ensure accurate processing and recording of MBOD’s payrolls, provide timely and accurate financial information, and manage all cycles relating to payroll and benefits. A payroll analyst is able to use payroll software with accuracy and efficiency. They will need to be good with numbers and can be trusted with sensitive information. They serve in an administrative role to calculate and send out pay for employees with different employment classifications. They are responsible for balancing the payroll budget and documenting all transactions related to an employee’s wages, including any payments or credits for hourly pay, premiums, bonuses, reimbursements, etc. They also record how much each employee earns and make updates when they receive raises. Payroll analyst will produce payroll reports for management and confirm approval for overtime or paid time off. They also communicate with other employees about any discrepancies in their pay. They may use multiple systems and payroll software features to pay employees.

Essential Functions/Objectives:

  • Managing end-to-end payroll processing for employees
  • Understand all aspects of payroll in regard to payroll laws and regulations
  • Manage workflow to ensure all payroll transactions are processed timely and accurately
  • Provide excellent customer service to employees: in the areas of compensation, taxes, how to clock in/out, how to request time off, in a timely manner
  • Supporting managers to increase understanding and application of HR processes
  • Educate managers and employees on payroll and timekeeping policy, process and practice to ensure effective execution
  • Perform daily payroll operations
  • Perform updates to payroll-related information and data and manage overall payroll work flow
  • Ensure timely processing of all new hires, promotions and terminations
  • Analyze and audit payroll data for accuracy of posting, including intercompany transactions
  • Prepare journal entries related to payroll and benefits and record timely and accurately
  • Execute time and attendance processing and interface with payroll
  • Calculation and distribution of reports
  • Process garnishment payments
  • Complete employment verifications and unemployment insurance information requests
  • Process 940/941 tax payments
  • Process accurate and timely year end reporting (W-2, W-2c)
  • Develop ad hoc financial and operational reporting as needed
  • Other assigned duties

Required Skills:

  • 3-5 years’ experience as a Payroll Coordinator, Accounts Receivable/Accounts Payable Representative or Payroll Clerk.
  • Solid understanding of accounting fundamentals, best payroll practices and demonstrated ability utilizing systems, tools, and procedures to accomplish the job
  • Strong knowledge of federal and state regulations
  • Detail-oriented
  • Able to deal with difficult, sensitive and confidential information
  • Ability to manage a high volume of work under tight service delivery deadlines
  • Excellent customer service skills
  • Strong interpersonal (verbal and written) communication skills
  • Strong organizational, time management and prioritization abilities.
  • Strong PC knowledge including proficiency in Excel
  • Team player yet a self-starter and self-motivated individual assertive in maintaining confidentiality
  • This role is based in the office. If you are instructed to temporarily work from home (or if you are instructed to do so in the future), please be aware of the following:

  • Required to work from the primary work location listed when not in remote operating stance
  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public Wi-Fi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Desired Skills:

  • Associates degree in accounting, Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
  • Working knowledge of ADP Workforce Now Payroll and Time & Attendance desired but not required

Shift:

1st shift (United States of America)

Hours Per Week: 

40

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