Specialist, National Workforce Management & Dialer

Sears Home Services
Published
March 23, 2020
Location
San Antonio, TX
Category
Job Type

Description

Req/Job ID: 993750BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Call Center
Store ID: 04523: SEARS HS-SAN ANTONIO MRKT CTR

JOB SUMMARY:

The National Workforce Management and Dialer Operations Specialist is responsible for supporting the multi-site inbound and outbound call center business through constant monitoring of network applications, real-time response, and implementation of solutions to system challenges. This position communicates all service-impacting issues to the Sears and Kmart network. This position also creates and delivers reports to the Leadership team regarding sales revenue, agent, team, site and business productivity, and future revenue potentials.

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