Sr. Customer Service Representative – Military Banking

Bank of America
Published
June 29, 2021
Location
San Antonio, TX
Category
Job Type

Description

Job Description:

The Sr. Customer Service Representative for the Military Bank Overseas Division (MBOD) will assist customers verbally when accepting phone calls and through written responses to online banking messages.  These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.  Accountabilities include but are not limited to completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures and educating customers on self-service options.

The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction.  They will be expected to follow established policies, procedures and guidelines.  Effective communication, both written and verbal, is essential to this role.  The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team.  Demonstrating flexibility and remaining open and adaptable to change is a must.  

Required Skills:

  • Strong critical-thinking and problem solving skills
  • Ability to multi-task and adaptable to change while receiving regular feedback
  • Self-motivated, people oriented team player
  • Capacity to tactfully handle customer concerns
  • Excellent verbal, written, and active listening skills
  • Careful attention to detail and time management
  • Proficiency in basic computer skills and ability to navigate multiple software systems
  • Minimum of one year Customer Service experience in the Banking/Financial industry
  • This role is based in the office. If you are instructed to temporarily work from home (or if you are instructed to do so in the future), please be aware of the following:
  • Required to work from the primary work location listed when not in remote operating stance
  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public Wi-Fi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Desired Skills:

  • 1-3 years’ experience working in a Contact Center environment
  • Proficient in Microsoft Word, Excel and Outlook

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 7:45am-4:45pm or 9am-6pm Subject to change

Referral Bonus Amount:

0 -->

Job Description:

The Sr. Customer Service Representative for the Military Bank Overseas Division (MBOD) will assist customers verbally when accepting phone calls and through written responses to online banking messages.  These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.  Accountabilities include but are not limited to completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures and educating customers on self-service options.

The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction.  They will be expected to follow established policies, procedures and guidelines.  Effective communication, both written and verbal, is essential to this role.  The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team.  Demonstrating flexibility and remaining open and adaptable to change is a must.  

Required Skills:

  • Strong critical-thinking and problem solving skills
  • Ability to multi-task and adaptable to change while receiving regular feedback
  • Self-motivated, people oriented team player
  • Capacity to tactfully handle customer concerns
  • Excellent verbal, written, and active listening skills
  • Careful attention to detail and time management
  • Proficiency in basic computer skills and ability to navigate multiple software systems
  • Minimum of one year Customer Service experience in the Banking/Financial industry
  • This role is based in the office. If you are instructed to temporarily work from home (or if you are instructed to do so in the future), please be aware of the following:
  • Required to work from the primary work location listed when not in remote operating stance
  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public Wi-Fi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Desired Skills:

  • 1-3 years’ experience working in a Contact Center environment
  • Proficient in Microsoft Word, Excel and Outlook

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 7:45am-4:45pm or 9am-6pm Subject to change

Referral Bonus Amount:

0

Job Description:
The Sr. Customer Service Representative for the Military Bank Overseas Division (MBOD) will assist customers verbally when accepting phone calls and through written responses to online banking messages.  These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas.  Accountabilities include but are not limited to completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures and educating customers on self-service options.

The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction.  They will be expected to follow established policies, procedures and guidelines.  Effective communication, both written and verbal, is essential to this role.  The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team.  Demonstrating flexibility and remaining open and adaptable to change is a must.  

Required Skills:

  • Strong critical-thinking and problem solving skills
  • Ability to multi-task and adaptable to change while receiving regular feedback
  • Self-motivated, people oriented team player
  • Capacity to tactfully handle customer concerns
  • Excellent verbal, written, and active listening skills
  • Careful attention to detail and time management
  • Proficiency in basic computer skills and ability to navigate multiple software systems
  • Minimum of one year Customer Service experience in the Banking/Financial industry
  • This role is based in the office. If you are instructed to temporarily work from home (or if you are instructed to do so in the future), please be aware of the following:
  • Required to work from the primary work location listed when not in remote operating stance
  • Initially you may be required to work from home and/or remotely in this role:
    • Internet Service Provider at home (no public Wi-Fi or Internet)(high speed internet access and a secure or password-protected internet connection)
    • Sufficient room to set up a laptop, monitor, keyboard and mouse
    • Comfortable space to work for a full shift
    • Quiet, private and SECURE space in which to work

Desired Skills:

  • 1-3 years’ experience working in a Contact Center environment
  • Proficient in Microsoft Word, Excel and Outlook

Shift:

1st shift (United States of America)

Hours Per Week: 

40

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