Technology Services Portfolio & Program Lead

August 29, 2020
San Antonio, TX
Job Type


Technology Services Portfolio & Program Lead

San Antonio, TX

System One is currently seeking a Technology Services Portfolio & Program Lead on an 11-month contract position located in San Antonio, TX.

Technology Services Portfolio & Program Lead Responsibilities:

  • The Technology Services Portfolio & Program Lead will assume the overarching responsibility for supporting organizational leadership in their efforts at overseeing and managing its Technology Services portfolio of programs and projects in Enterprise Information Technology
  • The role is both strategic and program execution focused with strong technology enabling products and services, IT infrastructure, and program and people management skills being a must
  • The role will be positioned to help focus leadership efforts around the strategy, roadmap, and sets of Technology Services programs making the best possible use of all resources to deliver the maximum value and benefit from defined projects
  • The Technology Services Program Lead is a primary Enterprise Information Technology source and resource to the investment board, steering committee, and Senior Executive engagement team for communications and reporting the state and performance to expectations for the initiatives within the Technology Services Portfolio
  • Establish a program structure, governance, and engagement model for the Technology Services Portfolio and sets of programs
  • Ensure adherence to the appropriate governance functions relating to the program and in accordance with the enterprise guidelines, policies, and practices
  • Manages the planning, design and construction of multiple capital and/or O&M projects (e.g., modifications/additions to facilities and infrastructure) under supervision
  • Facilitates teams, including team chartering, group problem solving and/or process improvement work
  • Ensures the integration of sound project management principles and practices into all projects
  • Develops solutions to critical business issues and presents alternatives
  • Develops and submits business cases and/or project justifications for projects
  • Develop detailed project plans and ensure project scopes, team responsibilities, milestone dates, and the procurement strategy are clearly stated for all assigned projects
  • Stewards project to ensure project objectives regarding safety, schedule, budget, scope, code compliance, environmental compliance, and quality are met through metrics and benchmarking
  • Develops procurement and technical specifications for vendor and contractor services
  • Coordinates with procurement to solicit external materials and services as required for project deliverables, including stewarding purchase orders and contracts, paying invoices, and interfacing with Storeroom personnel
  • Negotiates with vendors and contractors regarding work scope changes and ensure that all contract commitments are completed on time per the scope of work and technical specifications
  • Plans and monitors on-going design and construction activities for contract and industry code compliance, QA/QC program compliance, schedule performance, and quality workmanship for multiple craft disciplines
  • Reviews and approves design documents and drawings for contract and industry code compliance, company standards and practices
  • Coordinates the development of conceptual and detailed designs
  • Effectively communicates issues and recommends strategies and tactics
  • Interfaces with appropriate management levels including senior management to gain necessary approvals and manage risk in accordance with corporate governance
  • Develops, reviews, and monitors testing procedures
  • Develops documentation of business processes within applicable divisions
  • Coordinates project teams’ activities in conjunction with field operations for quality assurance
  • Leadership: Champions program goals and objectives enterprise wide
  • Mobilizes others within and outside the program to support and enable change efforts within individual projects/programs
  • Inspires, motivates and guides team members
  • Fosters commitment, team spirit, pride and trust
  • Allocates team roles and accountabilities
  • Manages conflict swiftly toward a win-win solution
  • Possesses and applies a broad knowledge of Project Management methodologies, practices and procedures
  • Ability to handle complex assignments with minimum supervision
  • Manages the planning, design, and construction of multiple capital and/or O&M projects under general supervision
  • Recommends and leads process improvements to existing Project Management processes and procedures
  • Applies judgment and makes independent recommendations and/or decisions that may affect the section, department and/or division
  • Demonstrates proficiency in management of projects and assignments
  • Ability to determine a project schedule’s critical paths and amount of float
  • Solicits information on enterprise direction, goals and strategy to determine how the portfolio best can add value to the organization and objectives
  • Makes decisions and recommendations for the portfolio that are clearly linked to the organization’s strategy and financial goals, reflecting an awareness of external dynamics
  • Can manage the portfolio over a long-time frame and keeps the momentum going (stamina)
  • Is sensitive to rapidly resolving at or near program-boundary issues in a context-driven manner
  • Influencing Others: Communicates portfolio objectives and purpose in a persuasive manner that builds support, agreement or commitment
  • Takes actions that directly or indirectly influence others to create portfolio buy-in, gain trust, and motivate actions in other or win concessions without damaging relationships
  • Strategic Planning & Thinking: Develops program structure and plans that meet the architecture/technology needs of the organization
  • Applies external and internal factors to portfolio formulation and development
  • Considers business priorities, strategies, goals, emerging technologies, industry trends and economic viability in their portfolio approach
  • Building Relationships: Solicits advice, support, champion, sponsorship and commitment to portfolio success across the organization
  • Procures and maintains support from key stakeholders in the enterprise to deliver the portfolio value and outcomes
  • Builds both formal and informal professional networks, and extends these networks within, across and external to organizational boundaries
  • Results Orientation: Sets and delivers on challenging goals
  • Resolves cross-project dependency issues and problems among project and program mangers swiftly
  • Sets standards for the portfolio execution in terms of doing what is appropriate and correct
  • Endures that goals are achieved throughout the portfolio life cycle and not only at the end
  • Is resourceful, and take calculated risks to achieve results
  • Performs analysis of project data; generates reports and data
  • Performs other duties as assigned

Technology Services Portfolio & Program Lead Requirements:

  • Bachelor’s or Master’s preferred in information systems, Business Administration or IT related field or equivalent work experience
  • PMP Certification
  • This is a senior level position
  • The job holder will be expected to demonstrate all of the required competencies at a high level of proficiency
  • Ten or more years of experience in a personnel leadership role in the IT industry
  • Seven to ten years of diverse roles and increasing leadership responsibilities across major IT related projects or programs
  • Demonstrated experience in managing “upward” among senior leadership
  • Demonstrated experience in leading diverse teams
  • Substantial consultant leadership experience a plus
  • Exceptional leadership skills with the ability to develop and communicate the portfolio objectives, inspire and motivate staff, and maintain alignment to the business strategy
  • Possesses a high degree of political sensitivity, astuteness and the ability to effectively use the informal power structure of the organization to achieve success and clear obstacles for the portfolio
  • Excellent verbal and written communication skills, including the ability to explain and “sell” the portfolio goals and objectives to business as well as technical leadership
  • Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
  • Familiar with industry trends and innovation
  • Strong analytical, conceptual and financial analysis skills, and familiarity with financial reporting tools
  • High empathetic and able to vary styles of interaction to match the needs of a variety of business and technical audiences, as well as temperaments and personalities
  • Effective influencing and negotiation experience and skills in an environment with high competition for resources
  • Excellent analytical, strategic planning and execution skills
  • Demonstrated ability to develop and deliver against financial and resource constraints
  • Familiarity with the use of reporting tools to monitor portfolio activities and analyze portfolio performance
  • Familiarity with one or more project/program management methodologies (such as PMI, PMBOK, PRINCE2, Agile, and SMO) and across a range of projects and programs
  • Please be aware company contractors may be required to drive to other company locations using their personal vehicle during their assignment
  • We are unable to submit 3rd party candidates or those who require VISA sponsorship

Duration: 11-months

Location: San Antonio, TX

Pay Rate: $96.43/HR

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