Transportation Dispatcher and Coordinator – San Antonio, TX

UnitedHealth Group
January 11, 2021
San Antonio, TX
Job Type


Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

The Transportation Dispatcher is responsible for coordinating transport activity within an assigned metro area. This position is also responsible for ensuring high member and clinic satisfaction through efficient coordination of pick-up and return schedules. Position responsibilities include monitoring driver locations, mileage, city conditions, vehicle status, patient locations, clinic locations and time frames. Serves as a back-up to the Customer Service Representatives if necessary.

Primary Responsibilities: 

  • Communicate with drivers, inbound teams, members, providers, clinic staff and co-workers
  • Coordinate transport activity including pickups, returns, will-calls, discharges and transfers
  • Ensure performance that exceeds established goals for each assigned metro area
  • Maintain knowledge of the status of vehicles and locations
  • Assists Transportation Specialists with disaster processes when necessary
  • Work with management team to identify and forward potential Quality of Care complaints
  • Maintain member and company confidentiality
  • Adjust the transport schedule as required
  • Plan transport routes at least one day in advance
  • Provide route sheet for each assigned metro area
  • Collect mileage and other vehicle information at prescribed points throughout each transport
  • Keep dispatch data up to date
  • Inform management of all out of county transfers
  • Develop transport schedules based on time to distance relationships

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma or GED equivalent
  • Ability to read maps and understand the relation of time to distance 
  • Strong data entry skills
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive  VoiceResponse (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group approved symptom screener prior to entering the work site each day, in order to keep our work sites safe.  Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
  • You will be asked to perform this role in an office setting or other company location

Preferred Qualifications:

  • Dispatch experience for transportation
  • Bilingual (English/Spanish) fluency
  • Call center experience

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors., WellMed is a network of doctors, specialists and other medical professionals that specialize in providing care for 550,000+ older adults with over 16,000 doctors' offices in Texas and Florida through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

Job Keywords: Transportation, dispatch, healthcare, driver, San Antonio, TX, Texas, patients, medical, healthcare, delivery, San Antonio, TX, Texas

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