User Experience Designer – Mid Level

September 17, 2022
Converse, TX
Job Type


Purpose of Job

We are seeking a talented User Experience Designer – Mid Level for our San Antonio, TX Or Plano, TX facility. This position may also have the option of working remotely in the U.S.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results. The actual days' onsite are resolved between each employee and the employee’s manager.

The candidate for this position will work with the Consumer Lending design team, helping improve the experience across the entire lending journey from acquiring the loan through servicing and paying off the loan. Work with a supportive team of peer designers, developers, and product partners to modernize these experiences through full use of human-centered design methods.

Contributes within high-performing, cross-organizational teams by applying working knowledge and experience in the practice of human-centered design. Assists in the research, ideation, concepting, prototyping, testing, and delivery activities for moderately complex Member and Employee experiences in a data-informed, agile environment. Demonstrates the value of design as a strategic partner by working to craft, iterate, and deliver solutions that align with member needs.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.


Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.


  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies, standards, and procedures for business activities.

  • Drives the definition of business problems, design requirements, and demonstrate a solution's potential success for moderately complex projects.

  • Co-facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.

  • Navigates multiple workstreams from discovery to implementation, balancing efforts, priorities, and partnerships for each.

  • Guides the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.

  • Works autonomously to create holistic member experiences leveraging extensive knowledge of interaction design, visual design, and/or content design.

  • Articulates ideas and solutions using a range of storytelling techniques to inspire and compel audiences to align on direction.

  • Mentors developing designers across the Chief Design Office. Provides constructive day-to-day feedback to team members.

  • Applies advanced understanding of human-centered and service design practices and leverages multiple methods to solve complex design problems.

  • Stays abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem

Minimum requirements:

  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

  • 4 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.

  • Demonstrated experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.

  • A portfolio that demonstrates working experience designing digital experiences for mobile and web-based applications.

  • Facilitation, collaboration and consensus-building skills, with experience presenting to cross-functional teams.

  • Demonstrated ability to work fluently in standard applications, including Sketch, InVision (or comparable prototyping tools), Adobe CC and Microsoft Office Suite.

  • Demonstrated working understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.

  • Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)

  • Strong written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.

  • Highly motivated, engaging and able to work effectively within a team environment, always delivering results on time.

Preferred experience:

  • Experience working in a large corporate environment with a robust design operation support staff.

  • Experience using human-centered design and design thinking methods to make experience recommendations to partner stakeholders.

  • Ability to demonstrate robust mastery of UX tools like Figma.

  • Prolific thinking via wireframes and other design output to drive decisions and move the work forward quickly.

  • Have an online portfolio demonstrating proficiency in visual and layout design.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation: USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $72,900.00 - $131,400.00*

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is Not Available for this position.

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