Utilization Management Medical Director – WellMed – San Antonio, TX

UnitedHealth Group
April 21, 2021
San Antonio, TX
Job Type


Looking for a chance to drive measurable and meaningful improvement in the use of evidence-based medicine, patient safety, practice variation and affordability? You can make a difference in serving our Medicare, Medicaid and commercial members and plan sponsors. Be part of changing the way health care is delivered.

We are looking for a Utilization Management Medical Director to join our WellMed medical team in the San Antonio office. This requisition is part of the comprehensive investment necessary for the Texas DSNP Risk Transfer population. The investments are focused on the delivery of commitments, as well as completely and accurately capturing the patient diagnosis and assist OptumCare member servicing goals. This position is needed to support department work for full risk/full delegation.

The Market Medical Director for Utilization Management will support WellMed Medical Management, Inc. by making utilization management determinations, identifying utilization trends suggesting possible over or under utilization of services and proactively suggesting improvements to WellMed Medical Management’s utilization management program.  The position will also provide appropriate mentoring and leadership to physicians in the market as well as develop relationships to support growth and fiscal responsibility.

Primary Responsibilites: 

  • Assists in development and maintaining an efficient UM program to meet the needs of the health plan members and commensurate with company values
  • Educates primary care physicians regarding systems, structures, processes and outcomes necessary for assurance of regulatory compliance related to market activities
  • Develops strategies for improving all aspects of market performance including RAPS, membership, and medical management
  • Participates in case review and medical necessity determination
  • Conducts post service reviews issued for medical necessity and benefits determination coding
  • Analyzes aggregate data and reports to primary care physician
  • Serves as the liaison between physicians and health plan Medical Directors
  • Supervises the functions of Care Coordination
  • Assesses the effectiveness of the specialty network to ensure members have access to multi-specialties within their demographic area
  • Represents the providers as an influence to the credentialing committee
  • Reviews policies and procedures of credentialing department and offers guidance for revision and implementation of process
  • Educates primary care network and assists in problem resolution
  • Assists in development of medical management protocols
  • Performs analysis of utilization data and suggests/implements corrective action plans with network physicians
  • Performs all other related duties as assigned

Customer Service

  • Oversees and insures physician compliance with UM plan
  • Evaluates performance of physicians in regards to established goals and objectives of the company
  • Performs all duties with physicians and medical group staff in a professional and responsible manner
  • Responds to physicians in a prompt, pleasant and professional manner
  • Respects physician, patient, and organizational confidentiality
  • Educates medical groups regarding UM policies, procedures and government-mandated regulations
  • Provides quality assurance and education of current medical technologies, review criteria, accepted practice of medicine guidelines, and UM policies and procedures with counsel when criterion are not met

Personal and Physician Development

  • Strives to personally expand working knowledge of all aspects of the UM department
  • An active participant in physician meetings
  • Orients new physicians to ensure understanding of company policy and resources available for physician support
  • Encourages teamwork and cooperation with medical group staffs in order to prepare for cross training and float positions
  • Assists in the growth and development of subordinates by sharing special knowledge with others and promotes continued education classes
  • Attends continuing education classes to keep abreast of medical advancements and innovative practice guidelines

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

  • Doctor of Medicine (M.D.) degree 
  • Board Certified/Board Eligible Family Practitioner or Internal Medical Specialist 
  • Five or more years of clinical practice experience 
  • Two or more years of experience in utilization management activities 
  • Proficiency with Microsoft Office applications 
  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications: 

  • Two years of experience working in a managed care health plan environment
  • Bilingual (English/Spanish) fluency 

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Utilization Management, Medical Director, M.D., San Antonio, TX, Texas

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