Analyst Unified Communications

Kforce Technology
August 23, 2021
San Antonio, TX
Job Type



Kforce has a client in search of a talented Analyst Unified Communications in San Antonio, TX.

Job Description/Function:

  • The Analyst Unified Communications will partner with Enterprise IT leadership along with Senior Analysts in order to deliver assigned project tasks with the utmost quality and timeliness
  • Interact with upper-level IT management, leads, engineers, and architects to ensure processes are efficient, sustainable, repeatable, and predictable
  • Provide Tier 3 support for Enterprise Data and Voice Networks including route/switch data networks, Carrier Grade MPLS Networks, Cisco Unified Communication Manager, Cisco Unified Call Center Express and all other supporting applications
  • The Analyst Unified Communications assume technical lead role in problem resolution and root cause analysis, and provide actionable after-incident analysis to ensure root cause issues are logged and remediated
  • Maintain effective external relationships with vendors, consultants, and service providers
  • Leverage these relationships to ensure that the best fit solutions and resources are available to the enterprise
  • Where necessary, Analyst Unified Communications will work with solution vendors during installations and deployments
  • Support the Enterprise IT vision deliverables by implementing viable technologies, ensuring compatibility with the existing environment, and acting as a technical resource for peers and managers within the Enterprise IT team
  • Analyst Unified Communications will complete work assignments from Enterprise IT Service Management platform to include Incident Management, Problem Management and Service Requests
  • Performs other duties as assigned
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