Bilingual Program Coordinator

Healthcare Support
January 6, 2022
San Antonio, TX
Job Type


Are you an experienced Bilingual Program Coordinator looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions – this is the position for you!

Daily Responsibilities:  

Summary: Assist in activities related to the medical and psychosocial aspects of utilization and coordinated care.

Job Responsibilities: Initiate authorization requests for output or input services in keeping with the prior authorization list. Research claims inquiry specific to the department and responsibility. Perform tasks necessary to promote member compliance such as verifying appointments, obtaining lab results. Assess and monitor inpatient census. Screen for eligibility and benefits. Identify members without a PCP and refer to Member Services. Screen members by priority for case management (CM) assessment. Perform transition of care duties to include but not limited to, contact the members attending physician, member or medical power of attorney, other medical providers (home health agencies, equipment vendors) for information pertaining to special needs. Coordinate services with community based organizations. Attend marketing and outreach meetings as directed to represent the plan. Produces and mails routine CM letters and program educational material. Data enter assessments and authorizations into the system.


  1. Bilingual (Spanish)
  2. 1-3 years of experience in customer service (call center preferred, but manager is fine if they are coming from a doctor’s office or general customer service background, ideally working with geriatric/elderly population)
  3. Strong computer skills (30+ WPM ideal)
  4. Communication, writing, phone etiquette & customer service
  5. MUST have reliable Internet connection at home
  6. High School Diploma/GED
  7. Must be able to navigate computers and type quickly & must currently have a reliable Internet connection at home.
  8. On the job, will use: Word, Excel, TruCare, Omni, Amisys (will be trained on the software)

Hours for this Position:

Shift: Monday – Friday, 8 am to 5 pm Central Time is standard. Manager is flexible with her team and open to candidates needing 8:30 – 5:30, etc.

Advantages of this Opportunity: 

  1. Competitive salary, negotiable based on relevant experience
  2. Benefits offered, Medical, Dental, and Vision
  3. Fun and positive work environment

Interested in being Considered? 

If you are interested in applying to this position, please click Apply Now for immediate consideration.

[Click Here to Email Your Resumé]

Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

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