Case Management Assistant- Afghan Refugee Support Services -San Antonio, TX

Cherokee Nation Businesses
June 17, 2022
San Antonio, TX
Job Type


SUMMARY Provides various administrative support to Case Management Team in support of the ACF Afghan Resettlement Program.. Location: Local to San Antonio, TX are or willing to travel. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsibilities include, but are not limited to: Maintain and update various tracking files of transactions.Coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment.Conduct intake services with clients to assess needs. Develop self-sufficiency plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy.Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.Submits travel requests and accommodations if needed.Detail each client interaction in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed.Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.Request, plan and track direct assistance expenditures on each new arrival assigned case and ensure adherence to budgetary and contract compliance requirements.Performs other job-related duties as assigned. SUPERVISORY/MANAGEMENT AUTHORITY No supervisory or management authority. EDUCATON AND EXPERIENCE Bachelor's degree is preferred with two years of specialized experience in general administrative practices with professional experience in human services field and working with refugee and/or immigrant populations strongly preferred. KNOWLEDGE, SKILLS AND ABILITIES Bilingual (English and Dari/Pashtu) highly preferred.Ability to communicate clearly and effectively via oral and written means.Ability to present a positive demeanor to individuals, their families, staff, supportive services personnel, and the general public.Ability to remain calm in the midst of difficult circumstances and emergencies.Able to effectively manage significant documentation and use data management system to regularly collect data and complete case notes.Advanced knowledge of case management services and community resources; Federal, state, tribal and territorial disaster assistance programs, housing & utility assistance and disability benefits.Proficient in utilizing Microsoft Office suite, including Microsoft Excel.The ability to successfully pass a drug screen and a federal background check is mandatory. WORK ENVIRONMENT Work will be performed in a climate-controlled office environment. Travel is required up to 75% of the time if not located in local area. ABOUT THE TEAM Cherokee Federal is a division of Cherokee Nation Businesses, the economic engine of Cherokee Nation, the largest Native American tribe in the U.S. As a trusted partner, the Cherokee Federal team of companies manages nearly 2,000 projects of all sizes across the construction, engineering and manufacturing and mission solutions portfolios - ranging from advanced data analytics and telehealth to cybersecurity, cloud and logistics. Since 2012, our team of companies has won $6 billion in government contracts and completed more than 5,300 federal missions. Our 3,600+ employees work in 20+ countries, 50 states and 2 U.S. territories. Why Cherokee Federal? Visit to learn why you should join our team! COMPLIANCE Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, gender identity and sexual orientation. If you'd like more information about your EEO rights as an applicant under the law, please copy and paste the links to the following two sites: EEO Statement | EEO Poster ; and If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may e-mail [Click Here to Email Your Resumé] for assistance. This email address is for accommodation requests only and cannot be used to inquire about the application process or status. For Pay Transparency Non Discrimination provision, please copy and paste the following link: Pay Transparency Nondiscrimination Provision ; We maintain an Affirmative Action Plan for proactively seeking employment and advancement for qualified protected veterans and individuals with disabilities. Upon request, we will schedule time to make our Affirmative Action Plan accessible. If you are interested, please submit a written request with the email subject line: 2021 Request to View Affirmative Action Plan to the Compliance Administrator at "" This email box is not for resumes or follow up on job applications.#CherokeeFederal #LI-GM1 #LI-ONISTE

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