Claims Processor/Data Entry

Alternative Claims Management
July 30, 2022
San Antonio, TX
Job Type


Job Description

Location: San Antonio, TX
Open Positions: 4


We are a damage recovery expert (not an insurance agency) negotiating the recovery of insurance claims on behalf of business clients in a variety of industries including rentals, loaner cars, construction, emergency response, transportation firms, municipalities, and specialty vehicles.  

This is a unique role-specific to our industry. As someone with the right experience to succeed in this position, you may have held roles in the past in fields such as data entry, Billing, Insurance Claims, or Accounts Receivable. You are a professional with a positive and friendly attitude. You are well organized and detailed oriented, and have persistence, and the ability to work through and solve problems. You can work independently, prioritizing responsibilities, and managing your time accordingly as well as assisting teammates as needed. You have great verbal and written communication skills and active listening skills. You must deliver superior client service that is courteous, accurate, and prompt all while working in a fast-paced and ever-changing environment.  

Under the guidance of the Operations Manager, you will be responsible for administering the initial claims process, subject but not limited to data entry, billing, payment demand creation and inbound/outbound calls for insurance verification while working in a fast-paced and ever-changing environment.  

  • Maintain a high level of customer service to both internal and external customers by returning phone calls and acknowledging correspondence in an appropriate timeframe.
  • Effectively and accurately enter data on all new claim submissions to the company database system and provide confirmation to the client of claim receipt as needed.
  • Review and investigate documentation on facts of loss, and collection potential.
  • Communicate with clients for additional documentation upon receipt of new claim.
  • Verify accident details with various reporting agencies, obtain police reports and skip tracing as needed.
  • Conduct initial calls to report claims to insurance companies and confirm coverage as well as contact involved parties to confirm damages and verify insurance policy info.
  • Document clearly and concisely all relevant activity on all files and makes recommendations for additional activity as appropriate.
  • Communicate and escalate claims with high degree of difficulty to the Client Service Manager.
  • Perform other duties as assigned by the Operations Manager.
Successful candidates will be able to demonstrate the following minimum qualifications/skills & experience:
  • Minimum of 1 year of experience in Salesforce is preferred.
  • Effective verbal and written communication skills.
  • Proficient in Data Entry skills and/or typing skills.
  • General office skills, computer proficiency, and basic math.
  • Ability to effectively manage own time and coordinate various tasks simultaneously.
  • Active listening skills.
  • Be well organized and detailed oriented.
  • Demonstrate professionalism and have a positive and friendly attitude.
  • Ability to remain calm and professional when speaking with difficult callers.
  • Critical thinking and the ability to use logic and reasoning to identify approaches and solutions to problems.
  • Healthcare
  • Dental & Vision
  • HSA
  • LT & ST Disability
  • Life Insurance
  • 401K
  • HSA
  • Sick & Vacation Pay
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