Client Service Alignment Specialist

TALENT Software Services
Published
July 11, 2021
Location
Atlanta, GA
Category
Job Type

Description

Client Service Alignment Specialist

Job Summary: Talent Software Services is in search of a Client Service Alignment Specialist for a contract position in CT  which can be worked 100% remotely. Opportunity will be one year with a strong chance for a long-term extension.

Primary Responsibilities/Accountabilities:

  • Interview Clients C-level, senior and mid-level leaders who are seat holders to assess value delivered against their key initiatives and potential improvement opportunities for their ROI.
  • Assess Risks and Opportunities making strategic recommendations to drive retention on the account based on client interviews.
  • Capture and communicate client feedback and risk assessment to internal ecosystem and account team (Sales, Service Delivery, and Prioritized Accounts).
  • Drive retention and Net Customer Value Increase (NCVI) by empowering service delivery groups and sales in some of the several initiatives as required: Produce engagement plans for clients that connect client product offerings to client needs by working with Client Partners, thereby displaying value we could provide
  • Conduct outside-in and inside-out research and analysis to identify Client's Mission Critical Priorities and map them to best of client assets
  • Act as a strategic partner to Prioritized accounts program lead and deliver critical renewal related collaterals renewal business case, outside-in analysis, service kick off material
  • Identify opportunities to improve templates for outside-in- s, proposal etc. by analyzing how Service and Sales leverage them
  • Communicate to stakeholders and senior management on updates related to your initiatives

Qualifications:

  • Bachelors must in either Science, Math, Technology, Computer Science, Business or Economics
  • Hands on Microsoft Office expertise Power-point and Excel
  • At least 2-3 years of work experience in IT company, management consulting firm
  • Good command on knowledge related to Information technology and its application to business
  • Knowledge/experience on analytical problem solving, analytical tools
  • Work experience related to focus on research, technology & building business recommendations a plus
  • Innovative mindset and inclination to solve business problems
  • Excellent Communication and collaboration skills

If this job is a match for your background, we would be honored to receive your application! 
 
Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities including contract, contract to hire and permanent placement. Let's talk!

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