Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.
Responsible for determining, collecting and posting co-pays and deductibles; for addressing prior balances and establishing payment plans as directed by policy and procedure; for directing patients to appropriate financial counselors as needed; for ensuring accuracy in daily reconciliation/cash management processes for site/unit
Responsible for prevention of injury or harm to self; for ensuring safe work environments for others
Assist Supervisor/Manager/Associate Director/Director in determining clinic specific policies related to front end operations
Decision will require knowledge and understanding of system policies; assists leadership as needed
Reviews material to see if necessary information is on hand and is accurate. Assists other employees and/or patients with problems, as needed.
High school diploma or equivalent
Three or more years of experience in a health care organization
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Knowledge of managed care preferred
Some College preferred
ICD9 and CPT coding (advanced skills) preferred
Experience with charge posting or collections preferred