Cloud Architect, Government Services

Published
September 14, 2021
Location
San Antonio, TX
Category
Job Type

Description

  • Pay Rate: Open for the right candidate
  • 1 year contract (40 hours per week)
  • Project with State of Texas
  • 1 position open
  • Client facing role - Communications skills must be strong!

For Texas DIR roles, you must meet the following requirements along with complying with necessary background checks:

  • Must be a Legal Permanent Resident of the US.
  • Must reside in the continental US.
  • Must be willing to obtain the CJIS clearance requirements – fingerprint card, FBI background check, urinalysis, and any other requirements provided by Texas DIR.
  • Must be able to attend on-site requirements for training in North Austin – confirm with a hiring manager during your intake meeting.

UNITED STATES - REMOTE /RACKSPACE SOLUTION SERVICES – GOVERNMENT SOLUTIONS /FULL - TIME

PRIMARY RESPONSIBILITY:

  • Support internal and external customers on multiple platforms.
  • Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
  • First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
  • Develop tooling and processes to drive and improve customer experience, create playbooks, and provide mentoring on customer related issues to lower level Cloud Engineers and support.

KNOWLEDGE/SKILLS/ABILITY:

  • Enterprise level AWS knowledge.
  • Experience automating and orchestrating workloads across multiple public cloud providers.
  • Automation experience with at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools.
  • Experience working at least one of the following languages: Node.js, Python, PHP, Ruby, and Java.
  • Proficient with git and git workflows.
  • Proficient in leveraging CI and CD tools to automate testing and deployment.
  • Experience working in an Agile, fast paced, DevOps environment.
  • Knowledge (preferably experience) in building distributed, highly available applications.
  • Strong Linux or Windows skills.
  • Experience in the configuration, management, and troubleshooting of common web servers, database, caching, and database services.
  • Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences.

JOB COMPLEXITY:

  • Provide Fanatical customer support from onboarding through growth at Rackspace.
  • In addition to providing customer support, will be responsible for helping build tools and processes necessary for excellent customer outcomes.
  • Automate infrastructure and develop tools and processes to improve the customer experience and reduce support toil.
  • Architect and Develop full stack solutions, from whiteboard to green SLA’s.
  • Own issues end-to-end working collaboratively with your team and peers.
  • Work with customers and other teams to troubleshoot customer environments to increase end user satisfaction.
  • Deep dive into complex performance issues to increase efficiency and reduce customer incidents.
  • Mentor others on the team on complex issues and handles the highest level of escalations and customer grievances.
  • Provides mentoring/training and is focused on the evolution of the business.

SUPERVISION:

  • Operates under minimal supervision.
  • Expected to mentor less experienced Cloud Engineers.

EXPERIENCE/EDUCATION:

  • 2+ years experience with Enterprise level AWS.
  • Bachelor’s degree in Computer Science, MIS or related technical field required and 7 - 8 years of experience.

NICE TO HAVES:

  • Proficiency with Python, PHP, or Ruby.
  • Experience working in a containerized environment (Docker/LXC).
  • Relevant technical certifications around Red Hat, MySQL, etc.
  • AWS Certifications preferred.

PHYSICAL DEMANDS:

  • General office environment.
  • May require long periods sitting and viewing a computer monitor.
  • Moderate levels of stress may occur at times.
  • No special physical demands required.

#CB-SPG

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