Content Strategist-SR (Conversation Designer/VUI)

The Judge Group
Published
July 18, 2021
Location
Atlanta, GA
Category
Job Type

Description

Location: REMOTE
Description: Our client is currently seeking a Content Strategist-SR (Conversation Designer/VUI)

This job will have the following responsibilities:

  • Senior UX Content Strategist to join the Schwab Conversation Design team. Our ideal candidate is a highly creative individual with conversation design/VUI experience who is excited to build delightful client experiences through multimodal conversational interfaces. This is an exciting opportunity to participate on the ground floor of a new and growing team at Schwab. Lead the conversation strategy user experience and build alignment with a variety of stakeholders across the Schwab organization. 
  • Participate in user testing and synthesize findings into delightful user experiences with research and UX Design partners. 
  • Work hand-in-hand with User Experience Design to flesh out user experiences and provide copy support. 
  • Create conversational workflows and strategies based on user feedback, research, and data. 
  • Write multimodal conversations that support the Schwab brand and bring our "client first" values to life. 
  • Work closely with the product and design teams to build exceptional user experiences through conversation design. 
  • Deliver high-quality work in a fast-paced, always-changing environment while continually evolving product strategy. 
  • Identify critical content issues and work with cross-functional partners to proactively drive improvements forward. ? Champion customer centric design with all teams and partners.

Qualifications & Requirements:

  • 8+ years of copywriting and/or content strategy experience in the financial industry, conversation design experience preferred. 
  •  Working knowledge of voice and mobile interfaces. NLP experience preferred. 
  • Exceptional written and verbal communication as well as presentation and cross-functional negotiation skills. 
  • Knowledge of accessibility, working in an Agile environment, JIRA, and UX design principles. 
  • Ability to advocate for user experience and content strategy and facilitate alignment on content solutions with various partners (e.g., product, engineering, marketing, legal, risk, and compliance). 
  • Expertise in the Microsoft Office suite and familiarity with Confluence and one or more design tools, such as Sketch, InVision, D-Scout. 
  • Ability to adhere to regulatory standards and requirements. 
  • BA in a writing-focused humanities field or equivalent.

Contact: [Click Here to Email Your Resumé]

This job and many more are available through The Judge Group. Find us on the web at www.judge.com
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