We looking for the right person to help us to continue to improve our customer service processes. We are looking for the right person with a mix of quantitative, consultative, and facilitative/leadership skills. The successful candidate will have a documented track record in driving change, and in significantly improving processes, and will know how to be effective in fast-paced environments.
Customer Service Associate responsibilities
Driving solutions to improve the customer experience and level of service
Identifying and challenging any adverse effects on the Customer Experience prior to new launches and improvement projects
Ensuring communication bridges are initiated and upheld between yourself, our client, and the customer