Customer Service Coordinator

Published
November 26, 2021
Location
San Antonio, TX
Category
Job Type

Description

Ultimate Staffing is assisting a construction supplier located in the northcentral area with a contract to hire Customer Service Coordinator role. This role will pay between $16 - 18 per hour, depending on experience. The schedule includes 10 hour days with a 30 min lunch, 5:30 am - 5:00 pm, M-F with a rotating Saturday. Training is M-F 8-5 for 3-4 weeks. 

CUSTOMER SERVICE COORDINATOR | SAN ANTONIO, TX

Position Summary
Under the direction of the Manager of Transportation & Logistics, the Customer Service Coordinator receives customer orders and coordinates activities of multiple cement & aggregate shipping facilities, including rail movements, scheduling orders to specific jobsites to fulfill customer needs.  Works closely with Marketing/Sales as well as dispatch team to provide customer service and follow up to ensure customer satisfaction with all aspects of services and products delivered.  Also includes graphical analyses of sales volumes, customer materials volumes, and follows up to sales calls.

Requirements

  • Establish and maintain positive relationships and open communications with customers, contract haulers, and fellow employees including production, administration, and sales.
  • Set-up new dispatch orders for customers and places add-on products to existing orders.
  • Respond to customer requests through verbal and/or written communications.
  • Answer all incoming customer calls.
  • Research freight costs to targeted areas for job bids and customer quotes.
  • Maintain communication with sales and production teams on incoming product orders.
  • Receive material specifications etc. and review for correct application.
  • Analyze customer job specifications and assist customers with material recommendations as required.
  • Evaluate incoming material specifications to ensure compliance with ASTM.
  • Prepare and maintain graphical analysis of product sales data including customer materials consumption by product, sales volumes, production volumes etc. Prepare special presentation materials as required.
  • Prepare all freight invoices that are sent in for payment daily by verifying signatures, correct copies of tickets, freight rate and calculate invoices.
  • Research and correct tickets that are billed to wrong customers or customer tickets showing wrong material.
  • Complete transmittal forms for the "sales delivery tickets' that pertain to each area of business and product or service.
  • Other duties as assigned.

Preferred Education and Experience

  • High School Diploma or equivalent required.
  • Associate or Bachelor's degree in a related field from an accredited university or college.
  • Experience in aggregates or related industries.

Knowledge, Skills and Abilities

  • Excellent communication skills both oral and written. Strong customer service orientation.
  • Must be a self-starter and a team player.
  • Must be able to work independently and with little supervision.
  • Extensive knowledge of ASTM, API and DOT standards and specifications.
  • Knowledge of shipping areas.
  • Must have proficient computer skills and experience with Word, Excel and PowerPoint.
  • Must be able to research/analyze customer needs information and process correctly.
  • Must be able to recognize different types of material.
  • Must be able to maintain focus under heavy workloads. Must be able to multitask in a stressful environment with numerous interruptions and conflicting demands.
  • Knowledge of Quality Control procedures relating to aggregate materials preferred.
  • Must be able to perform calculations related to pricing, freight rates, cash sales, inventory, material volumes, weights and basic geometry.
  • Must be able to read and interpret materials specifications and evaluate Martin Marietta product family for most appropriate application/solution.
  • Must be available for overtime as required including weekends as well as possible shift-work.
  • Bi-lingual preferred, but not required.

If you posses the above abilities and skills and are interested, please click apply. If you have questions call Jennifer w/Ultimate Staffing 210-348-6591. Background and drug screen will be conducted. SERIOUS INQUIRIES ONLY PLEASE!
 

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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