We're looking for Customer Service Representatives (Home Office) to help manage growing client needs and help provide both new and existing clients with the best products and services available. This is an opportunity to get a foot in the door with a company unlike any other, with career mobility to mid and upper level management. All of this is done while working from home over the phone and using tools like zoom video chats. This is a virtual position, and depending on your location there may be local offices open if you want to go in.
Develop customer success metrics and execute account strategies
Build trust with customer accounts through open and interactive communication
Schedule and attend virtual meetings using Zoom and other platforms
Monitor, identify and mitigate account-level risks and up-sell opportunities, align product and customer roadmaps, and deliver customer renewals
Present to families different benefits programs, enroll new clients, and open new accounts.
Oversee and prioritize each customer in your portfolio
Must have a passion for helping others